Front Desk Manager

Job Summary:

Fairfield Inn & Suites is seeking a Front Desk Manager to lead daily front desk operations and ensure every guest feels welcomed from check-in to check-out. You will coach and support the front office team, help maintain smooth communication across hotel departments, and deliver service that reflects our commitment to hospitality. This is a great opportunity for an approachable, organized leader who enjoys a fast-paced environment and takes pride in creating exceptional guest experiences.

Benefits:

• MED Plus Advantage Plan, Dental, Vision, and Supplemental Coverage with Reliance Standard

• Paid Holiday for Full Time/Part Time (upon hire)

• Paid Time Off for Full Time/Part Time (after 6 months of service)

• Nationwide employee stay discounts across hotel brand locations

Responsibilities:

• Oversee day-to-day front desk operations, ensuring the hotel team works together to exceed guest needs.

• Develop and support service recovery guidelines to address concerns quickly and fully, strengthening guest satisfaction.

• Coach, train, and motivate front office staff to deliver consistently great service and grow with the company.

• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.

• Serve as Manager on Duty as assigned.

• 2 years of hotel or hospitality leadership experience with strong problem-solving and decision-making skills
• Proven ability to lead, coach, and motivate front desk and guest service team members
• Excellent interpersonal, customer-service, and written communication skills
• Working knowledge of hotel software systems, reservations, and property management systems
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Bachelor’s degree in Hotel Administration, Business Administration, or equivalent, plus relevant operations experience

Join the Fairfield Inn & Suites Madison Historic Eagle Cotton Mill, where great hospitality starts at the front desk. We welcome guests with convenient access to downtown Madison’s historic attractions, stunning views of nearby Clifty Falls, and panoramic scenery of the Ohio River. From local shops and restaurants to seasonal festivals and events along the river, there’s always something to explore in one of the Midwest’s best-preserved river towns. If you’re looking for a supportive, guest-focused workplace, you’ll feel at home here. We were voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025.