What are the responsibilities and job description for the Front Desk Associate position at Fairfield Inn & Suites?
Front Desk Associate
The Fairfield Inn & Suites Columbus is looking for Front Desk Agents to join our team.
Hiring at a minimum of $15/hour based on experience. MUST HAVE OPEN AVAILABILITY.
The Associate is responsible for maintaining hotel operations and assisting with any guest needs and concerns.
The ideal applicant should be capable of working independently without assistance with basic hotel functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping, and taking initiative for necessary tasks. A flexible schedule and a willingness to work with multiple departments are imperative.
Essential Job Functions / Key Responsibilities:
- Greet guests, complete check-ins and check-outs, provide guests with any hotel information that they may need during their stay.
- Respond to guest inquiries, concerns, needs, and/or complaints.
- Ensure that all exterior hotel entrances are properly secured.
- Answer phones and make, cancel, and modify guest reservations.
- Balance cash drawers and perform safe drops.
- Stock and organize desk supplies and hotel marketplace in accordance with FIFO.
- Setup and clean meeting and event space as needed per reservation.
- Maintain coffee bar and refresh as needed.
- Clean and maintain public lobby areas to ensure property standards
- Compose detailed emails regarding guest issues, requests, and hotel operations.
- Any other duties as assigned.
If you're looking for a rewarding career with great growth opportunities, please apply today!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Westerville, OH 43082: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience (Preferred)
Work Location: In person
Salary : $15
