Front Desk Agent

Job Summary -
We want our guests to relax and be themselves which means we need you to:

Be you by being natural, professional, and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything. Show you care by being thoughtful in the way you welcome and connect with guests. Take action by showing initiative, taking ownership and going the extra mile. Treat all others with Respect, treating guests and fellow associates the way you want to be treated. Demonstrate Integrity in all you do. Seek to always do the right thing, whether working in a group, team, or alone. Always be at the Service of our guest as well as fellow associates or managers. We believe that Service is making the reach to help or be of Service to all. Participate in group and team activities either by your active support and participation or by your presence in the group.

Always project a positive and “can do” attitude with all employees and guests of the hotel

Essential Duties & Responsibilities-

You will schedule and supervise all guest service reps and conduct scheduling, training for new front desk staff, and coach and counsel your department.

You will typically work an 8hour shift with based on the needs of the hotel and ability to assist guest service reps during busy periods.

Greet all guests in a friendly, professional and courteous manner.

Answer phones and make reservations.

Post charges to guest's folios, print, adjust, and complete all transactions necessary for guests.

Other Duties -

• 1. Counting the cash drawer
• 2. Review and follow up on information posted in the Red Book Log or Guest Services Follow-up Log
• 3. Completion of any remaining wake-up calls (manually contact guest at the designated wake-up call time)
• 4. Monitor reservations for the day. Reply to email requests and correspondence.
• 5. Check room availability and pre-block any guests for preferences and early arrivals.
• 6. Check credit card status report and follow-up when needed
• 7. Check the high balance report and follow-up when needed
• 8. Check on meeting room needs (post charges, confirm methods of payment, verify if meeting room guests need additional service
• 9. Conduct department meetings and discuss processes for continuous improvement of guest service.
• 10. Work with housekeeping to confirm check outs, room changes, or discrepancies
• 10. Prepare Key Packets for any groups arriving
• 11. Verify accuracy of information in property management system by correctly entering data and checking arrivals
• 12. Deliver messages received for guests.
• 13. Complete Courtesy Calls for any guests that arrived during your shift
• 14. Keep area stocked/cleaned
• 15. Complete cash balancing again at end of shift and make shift deposit
• 16. Communicate with next shift on duty if you are leaving your post.
• 17. Assist AGM and GM in maintaining the Hotel Market to ensure a full stock of items and sundries for guest purchase
• 18. Effectively communicate with all other departments in the hotel.

Skills

• Strong background in hospitality and customer service with a focus on guest satisfaction.
• Experience with night audit processes is preferred.
• Proficiency in using phone systems and hotel management software.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Excellent interpersonal skills to foster positive relationships with guests and staff.
• Knowledge of hospitality management principles is beneficial for effective team leadership.
• Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Hotel Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dynamic front desk team!

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hospitality: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

Salary : $16 - $17