What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites Laplace?
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Duties:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle reservations and cancellations accurately
- Process payments and maintain guest accounts
- Ensure the lobby area is clean and presentable
Requirements:
- Proven experience in guest relations or customer service
- Customer service skills
- Knowledge of front desk operations and phone systems
- Strong phone etiquette and interpersonal skills
- Background in hospitality, guest services, or hotel management
This position offers an opportunity to work in a dynamic environment with potential for growth. If you have a passion for delivering exceptional service and enjoy interacting with people from diverse backgrounds, we encourage you to apply for this role.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- La Place, LA 70068 (Required)
Ability to Relocate:
- La Place, LA 70068: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14