What are the responsibilities and job description for the Hotel Operations Manager position at Fairfield Inn & Suites Lansing Eastwood?
The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest service, efficient operational performance, and profitability. This role supervises multiple departments including front desk, housekeeping, maintenance, and food & beverage, ensuring that service standards, safety policies, and operational procedures are consistently followed.
Key Responsibilities
Operations Management
- Oversee daily hotel operations including front office, housekeeping, maintenance, and guest services.
- Ensure all departments operate efficiently and deliver high levels of customer service.
- Monitor occupancy, reservations, and guest satisfaction levels.
Staff Supervision & Leadership
- Recruit, train, schedule, and supervise department managers and staff.
- Conduct performance evaluations and provide coaching for team development.
- Foster a positive, service-oriented work environment.
Guest Experience
- Ensure exceptional guest service and resolve guest complaints or concerns promptly.
- Maintain high standards for cleanliness, comfort, and service quality.
- Implement strategies to improve guest satisfaction scores and reviews.
Financial & Administrative Oversight
- Assist in budgeting, forecasting, and cost control.
- Monitor expenses, labor costs, and operational efficiency.
- Prepare operational reports and analyze performance metrics.
Compliance & Safety
- Ensure compliance with hotel policies, safety regulations, and local hospitality laws.
- Maintain health, sanitation, and security standards.
- Oversee emergency procedures and safety training.
Coordination & Strategy
- Work with the General Manager to implement operational strategies.
- Coordinate with sales and marketing teams to support occupancy and revenue goals.
- Identify opportunities to improve operational efficiency and guest services.
Qualifications
- Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
- 3–5 years of hotel management or hospitality operations experience.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (PMS) and operational software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Key Skills
- Leadership & team development
- Customer service excellence
- Operational management
- Budgeting and financial oversight
- Conflict resolution
- Time management and organization
Working Conditions
- Fast-paced hospitality environment.
- Extended standing and walking may be required.
- May require evening, weekend, and holiday shifts depending on hotel operation
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
Salary : $45,000