Front Desk Agent

Job Summary
We are seeking an energetic and welcoming Front Desk Agent to serve as the first point of contact for our guests. In this dynamic role, you will deliver exceptional guest services, manage reservations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will help create a memorable experience for every visitor, fostering a warm and inviting atmosphere that reflects our commitment to hospitality excellence. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations within a vibrant resort environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems and hotel management software
• Answer all incoming calls promptly, utilizing proper phone etiquette to assist with inquiries and requests
• Handle guest requests, complaints, and inquiries with enthusiasm and problem-solving skills to ensure satisfaction
• Maintain accurate records of guest information, billing details, and room assignments
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy
• Promote hotel amenities and services to enhance the guest experience and encourage repeat visits
• Uphold high standards of hospitality management by demonstrating excellent guest relations and customer service skills
• Ensure the front desk area remains organized, welcoming, and professional at all times

Experience

• Previous experience in hotel management or front desk operations is highly preferred
• Strong customer service background with a passion for hospitality and guest satisfaction
• Multilingual or bilingual abilities are a significant advantage for engaging with diverse guests
• Familiarity with multi-line phone systems and reservation software enhances efficiency in this role
• Experience in resort or hotel environments provides valuable insight into hospitality standards
• Knowledge of night audit procedures is beneficial but not mandatory; training will be provided for the right candidate
• Excellent communication skills paired with phone etiquette are essential for success in this position

Join us as a Front Desk Agent to be at the heart of our guests’ experiences! Your energy, attention to detail, and dedication will help create welcoming environments where every visitor feels valued. We’re committed to supporting your growth in hospitality management while delivering outstanding service that leaves lasting impressions.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 32 per week

Work Location: In person

Salary : $14 - $16