Front Desk Manager

Fairfield Inn & Suites Charlotte Uptown is seeking a dynamic Front Desk Manager. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more.  The purpose of a Front Desk Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Desk Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service. Salary Range is $45K - $50K based on experience.

Essential Job Functions
• Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises day to day activities of front desk, bell, and van drivers’ staff
• Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
• Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
• Participates in daily Yield Management Meetings
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
• Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
• Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Salary : $45 - $50