Housekeeper, Front Desk, Night Audit

Job Overview
We are seeking a dynamic and dedicated Housekeeper, Front Desk, Night Audit professional to join our vibrant hospitality team. This multifaceted role combines the essential duties of maintaining impeccable guest rooms and public areas, providing exceptional front desk service during night shifts, and conducting thorough night audits to ensure financial accuracy. The ideal candidate will be energetic, detail-oriented, and passionate about delivering memorable guest experiences. This position offers a unique opportunity to engage with diverse guests while ensuring smooth hotel operations through excellent customer service, efficient administrative tasks, and a welcoming atmosphere.

Responsibilities

• Perform cleaning and housekeeping duties to ensure guest rooms and public spaces meet high standards of cleanliness and presentation.
• Greet guests warmly upon arrival, check them in efficiently, and handle all front desk operations with professionalism and friendliness.
• Manage guest inquiries, reservations, and requests via phone or in person with exceptional phone etiquette and multi-line phone system skills.
• Conduct detailed night audits by reconciling daily financial transactions, updating reports, and ensuring accuracy of all accounts.
• Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and controlling access to the property during night hours.
• Assist guests with concierge services such as providing local information, coordinating transportation, or resolving concerns promptly.
• Document all shift activities thoroughly through shift reports and incident logs to ensure seamless communication between teams.

Requirements

• Proven experience in hospitality management, hotel operations, or guest services within a resort or hotel environment.
• Strong knowledge of hotel management systems, night audit procedures, and front desk operations.
• Multilingual or bilingual abilities are highly desirable to enhance guest relations across diverse populations.
• Excellent customer service skills with a focus on creating positive guest experiences through attentive service and effective communication.
• Ability to handle multi-line phone systems efficiently while maintaining professionalism in all interactions.
• Demonstrated capability in hotel experience including guest relations, phone etiquette, and front desk management.
• Flexibility to work overnight shifts in a fast-paced hospitality setting while maintaining attention to detail and hospitality standards. Join us in delivering outstanding hospitality experiences! We are committed to fostering a lively work environment where your energy makes a difference—helping guests feel welcomed, cared for, and valued every step of their stay.

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $15