What are the responsibilities and job description for the Front Desk Associate position at Fairfield Inn & Suites Afton/Star Valley?
Key Responsibilities
- Guest Welcome & Check-In/Out: Greet guests warmly, register them, assign rooms, issue keys, and process payments efficiently.
- Guest Services: Handle phone calls, respond to requests, resolve complaints, provide directions, and act as a concierge.
- Reservations: Make, modify, and manage guest reservations.
- Financial Duties: Process all payment types (cash, credit, checks) and handle billing adjustments.
- Communication: Relay guest messages and requests to relevant departments (housekeeping, maintenance).
- Marriott Rewards: Sign guests up and apply rewards information.
- Lobby & Appearance: Assist in maintaining a clean and welcoming lobby area.
- Security: Protect guest and hotel information, report security issues.
Pay: $13.00 - $16.00 per hour
Expected hours: No less than 16.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $16