What are the responsibilities and job description for the Front Desk Agent (Hotel) position at Fairfield Inn - North Houston/Spring?
About Us
The Fairfield Inn by Marriott North - Houston/Spring is a beautiful 85 room hotel under new management by DePalma Hotels & Resorts. We are seeking dependable and detail-oriented Hotel Front Desk Agent's to join our team and help us deliver exceptional guest experiences.
Position Summary
The Hotel Front Desk Agent is the first point of contact for guests, responsible for providing warm, professional service during check-in, check-out, and throughout their stay. This role requires strong communication skills, attention to detail, and a guest-focused attitude.
Responsibilities
- Greet and welcome guests with a friendly, professional demeanor.
- Handle guest check-ins and check-outs efficiently.
- Manage guest reservations, cancellations, and modifications.
- Answer phones, respond to guest inquiries, and assist with requests.
- Process payments accurately and handle cash/credit transactions.
- Coordinate with housekeeping and maintenance to meet guest needs.
- Resolve guest concerns promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions.
- Uphold Marriott brand standards for service and hospitality.
Qualifications
Required
- Strong communication and customer service skills.
- Basic computer skills and ability to learn hotel property management systems (PMS).
- Availability for flexible scheduling, including weekends and holidays.
- Professional appearance and demeanor.
Preferred
- Previous front desk, receptionist, or customer service experience (hospitality a plus).
- Familiarity with Marriott systems (MARSHA, FOSSE, or similar PMS).
- Bilingual (English/Spanish) skills, a plus in the McAllen market.
Schedule
- 8-hour shifts (day, evening, or overnight)
- Weekends and holidays required
- Flexible scheduling available
Pay
Starting at $13.00 per hour and Up (commensurate with experience)
Benefits (for eligible employees)
- Health, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and holiday pay
- Marriott travel discounts and perks
- Career growth opportunities with a growing management company
Join Our Team
If you enjoy working with people, thrive in a team environment, and want to be part of an exciting Marriott brand, we invite you to apply today as a Hotel Front Desk Agent at the Fairfield Inn - North Houston/Spring Tx.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel: 1 year (Preferred)
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $13