What are the responsibilities and job description for the Hotel Front Desk Agent/Night Audit position at Fairfield Inn New York LaGuardia Airport Astoria?
Overview
We are seeking dedicated and personable Full time/Part Time Front Desk Agents to join our hospitality team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage front desk operations including check-ins, check-outs, and reservations.
- Handle guest inquiries and requests promptly and professionally, providing information about hotel services and local attractions.
- Maintain accurate records of guest information and transactions using multi-line phone systems.
- Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Uphold high standards of cleanliness and organization at the front desk area.
- Provide support in guest relations to enhance overall guest satisfaction.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficiency in handling front desk responsibilities and operations within a resort or hotel setting.
- Familiarity with night audit processes is an advantage.
- Exceptional phone etiquette and experience with multi-line phone systems are essential.
- Strong interpersonal skills to build rapport with guests and resolve any issues that may arise.
- Ability to thrive in a fast-paced environment while maintaining attention to detail. Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!
Pay: $19.00 - $20.00 per hour
Application Question(s):
- Do you have Hotel Front Desk Experience? If so, Where and When?
Work Location: In person
Salary : $19 - $20