What are the responsibilities and job description for the Hotel Housekeeping Supervisor position at Fairfield Inn Helen, GA?
This position REQUIRES prior Hotel Housekeeping Supervisory experience.
As the Housekeeping Supervisor, you will supervise all aspects of housekeeping and laundry – ensuring high standards are maintained.
Guest Experience
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests, VIPs and repeat visitors
Other Responsibilities
- Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties according to brand and property standards.
- Promote teamwork and quality service through daily communication and coordination with General Manager and Maintenance dept as needed.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Monitor budget and control expenses with a focus on increased productivity.
- Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).
- Perform other duties as assigned. May also serve as manager on duty.
This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees. Hotel Housekeeping supervisory experience is required. Pay is dependent on experience.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person