Housekeeper

Department: Housekeeping
Reports To: Executive Housekeeper / Assistant Housekeeper

Job Summary

The Room Attendant is responsible for maintaining clean, comfortable, and inviting guest rooms in accordance with hotel standards. This role plays a critical part in the overall guest experience by ensuring rooms exceed cleanliness expectations and contribute to guest satisfaction, loyalty, and repeat visits.

In addition to cleaning responsibilities, Room Attendants support hotel revenue and guest retention by identifying guest needs, personalizing the guest experience, and assisting with light sales and service opportunities.

Key Responsibilities

Cleaning & Room Preparation

• Change bed linens and make beds according to hotel standards
• Vacuum carpets and clean floors thoroughly
• Dust all furniture, fixtures, and surfaces
• Clean and sanitize bathrooms including toilets, sinks, showers, and mirrors
• Remove fingerprints, smudges, and marks from all surfaces
• Ensure room setup meets brand and company standards
• Set lighting, temperature, and room ambiance to approved settings before leaving

Room Inspection & Reporting

• Report all maintenance issues, damages, or missing items immediately
• Notify management of unusual activity (sleep-outs, extra guests, no luggage, etc.)
• Turn in all lost and found items promptly following proper procedures
• Maintain accountability for room keys and security access

Guest Interaction & Satisfaction

• Greet guests warmly when encountered and offer assistance when appropriate
• Respect guest privacy while remaining approachable and helpful
• Respond promptly to guest requests or communicate needs to the appropriate department
• Take pride in room presentation to create a “wow” experience for every guest
• Identify opportunities to personalize the guest experience (extra towels, preferred setup, etc.)

Sales Awareness & Guest Experience Enhancement

• Observe guest preferences and communicate valuable information to the front desk or management (e.g., long-stay guests, families, business travelers)
• Promote hotel amenities when interacting with guests (pool, breakfast, fitness center, patio, etc.)
• Encourage repeat visits by creating a clean, comfortable, and memorable stay experience
• Support upselling efforts by preparing upgraded rooms to a high standard and noting readiness to the front desk

Prospecting & Revenue Support (Housekeeping Role)

• Identify potential extended-stay or repeat guests and share insights with management
• Notify leadership of guests who may benefit from upgrades or additional services
• Maintain consistency and quality that drives positive reviews and return business
• Contribute to guest satisfaction scores, which directly impact revenue and occupancy

Teamwork & Communication

• Communicate effectively with housekeeping supervisors and other departments
• Assist with additional cleaning tasks or special projects as assigned
• Support team members to ensure all rooms are completed on time

Safety & Compliance

• Follow all safety, security, and cleanliness standards
• Use cleaning chemicals and equipment properly
• Maintain a clean and organized cart and workspace

Competencies

• Attention to detail and quality standards
• Time management and efficiency
• Strong work ethic and reliability
• Positive attitude and team-oriented mindset
• Customer service awareness
• Ability to identify guest needs and preferences

Qualifications

Education:
High school diploma or equivalent preferred

Experience:
Previous housekeeping or cleaning experience preferred but not required

Physical Requirements:

• Ability to stand, walk, bend, and lift throughout the shift
• Frequent use of hands for cleaning and handling equipment
• Ability to lift up to 40 pounds
• Requires stamina and physical endurance

Additional Expectations

• Maintain a professional appearance and positive attitude
• Be flexible with scheduling, including weekends and holidays
• Take ownership of assigned rooms and responsibilities
• Perform additional duties as assigned by management

Impact on Guest Satisfaction & Repeat Business

Room Attendants are essential in creating first impressions and lasting memories. Cleanliness is one of the top drivers of guest satisfaction and online reviews. By consistently delivering high-quality rooms and personalized touches, this role directly contributes to:

• Increased guest satisfaction scores
• Positive online reviews
• Repeat business and guest loyalty
• Overall hotel reputation and revenue growth

Pay: $10.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Vision insurance

Work Location: In person

Salary : $10 - $13