What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn and Suites LBV?
AD1 Global is a growing hotel management company and is currently looking for a Front Desk Agent for their Lake Buena Vista, FL property, Fairfield Inn & Suites.
AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
- Must speak fluent English. Other languages preferred.
- Excellent Communication and interpersonal skills to collaborate with all hotel departments
- Knowledgeable in regard to local attractions and destinations
- Ability to carry out daily tasks in a timely and proficient manner
- Strong organizational and time management skills with attention to detail
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Flexible work hours including nights, weekends, and holidays
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person