Operations Manager

SUMMARY STATEMENT

The Fairfield by Marriott Pottstown Limerick is looking for a leader to fill the position of Operations Manager. The Operations Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. The Operations Manager directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees, and owners’ satisfaction.

PRIMARY DUTIES AND ACCOUNTABILITIES
· Assist the General Manager in his day-to-day operations.
· Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
· Provides training to staff in all departments.
· Monitor the guest feedback on Trip advisor, OTA's etc. and hotel’s surveys.
· Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
· Selects or assist in the selection of hotel staff and completes all new hire paper works.
· Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
· Performs daily, weekly, and monthly property inspections.
· Ensures property, grounds, physical plant, and work areas maintained to standard.
· Provide effective leadership to hotel team members.
· Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
· All Other duties as assigned by the General Manager or Management.
· Available to work when needed, including weekends, holidays, and nights.

EXPERIENCE:

At least 3 years experience in a limited service Marriott, Hilton or IHG hotel. Minimum 1 year experience in management. Prior Marriott limited service experience a plus.

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• Employee discount

Work Location: In person

Salary : $42,000 - $47,000