What are the responsibilities and job description for the Guest Service Agent position at Fairfield by Marriott inn & suites Uncasville Mohegan sun area?
Guest Service Representative
Fairfield by Marriott – Uncasville, CT
Now Hiring: Full-Time & Part-Time
Fairfield by Marriott is looking for friendly, dependable, and customer-focused individuals to join our Front Desk team. Previous hotel experience is preferred, but candidates with strong customer service or hospitality experience are encouraged to apply.
Responsibilities
- Greet guests and provide outstanding customer service.
- Check guests in and out and assist with reservations.
- Answer phones and respond to guest requests professionally.
- Complete daily front desk duties, including cash handling and shift reports.
- Stock and maintain the hotel market, coffee station, and front desk supplies.
- Help keep the lobby and public areas clean, organized, and guest-ready.
- Work closely with housekeeping and maintenance to ensure a great guest experience.
- Follow Marriott brand standards and hotel policies.
Qualifications
- Hotel or hospitality experience preferred.
- Strong customer service and communication skills.
- Comfortable using computers and learning hotel systems.
- Reliable, professional, and able to multitask in a fast-paced environment.
- Positive attitude and team-oriented mindset.
Schedule
- Full-time and part-time positions available.
- Open availability is preferred.
- Weekend availability is required.
- Must be able to work mornings, evenings, holidays, and weekends as needed.
If you enjoy working with people and take pride in delivering great service, we'd love to meet you. Apply today and join the Fairfield by Marriott team!
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Experience:
- Guest services: 2 years (Required)
Work Location: In person