Operations Manager

POSITION TITLE: Operations Manager

REPORTS TO: General Manager

SUMMARY STATEMENT

The Fairfield Inn & Suites Pottstown Limerick is looking for a leader to fill the position of Operations Manager. The Operations Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. The Ops Manager directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees, and owners’ satisfaction.

PRIMARY DUTIES AND ACCOUNTABILITIES

· Assist the General Manager in his/her day-to-day operations

· Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures

· Provides training to staff in all departments

· Monitor the Guest feedback on Trip advisor, OTA's etc and hotel’s Guestvoice surveys

· Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process

· Selects or assist in the selection of hotel staff and completes all new hire paper works

· Review employee performance and conducts personnel actions such as disciplinary actions and terminations

· Maintains accurate records including cash flows sheet, guest floor limit, AR Aging reports, Direct billing etc

· Adheres to all franchise and company procedures and regulations as well as standard operating procedures

· Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards

· Performs daily, weekly, and monthly property inspections

· Ensures property, grounds, physical plant, and work areas maintained to standard

· Builds strong working relationships and communications with all hotel staff to ensure maximum operating effectiveness and fulfilment of special event need

· Cover shifts is all departments as scheduled by the General Manager

· Monitor maintenance progress and FF&E conditions and provide status report to GM

· Audits par stock on all areas to make sure that all required hotel supplies are ordered and stocked

· Performs sudden audits on rooms and other operating areas

· Provide effective leadership to hotel team members

· Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures

· Must be available 24/7 in case to respond to any guest or employee emergencies

· Corporate client handling and take part in new client acquisition along with the sales team whenever required

· Assisting in sales when required and development with strong sales prospects

· Respond to audits to ensure continual improvement is achieved

· All Other duties as assigned by the General Manager or Management

PREREQUISITES:

Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.

Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree or diploma in hotel management or a related field with experience in opening, managing, or re-positioning a hotel with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills.

EXPERIENCE:

At least 1 year of previous hotel management experience in a department head role.

Pay: $42,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $42,000 - $50,000