Front Desk Manager

Job Overview

We are seeking a dynamic and energetic Front Desk Manager to lead our front office team and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, ensure smooth check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will foster a welcoming environment for guests from diverse backgrounds, ensuring their needs are met with professionalism and enthusiasm. The ideal candidate will possess strong hospitality management skills, be multilingual or bilingual, and have extensive experience with hotel management systems such as OPERA and property management systems (PMS). This role offers an exciting opportunity to shape memorable guest interactions while managing a busy front desk in a vibrant hospitality setting.

Duties

• Supervise and coordinate all front desk activities, including guest registration, reservations, and check-out procedures.
• Ensure efficient use of hospitality reservation systems like OPERA and other property management software to maximize booking accuracy and guest satisfaction.
• Lead the front desk team in delivering outstanding customer service, demonstrating excellent phone etiquette and multi-line phone system management.
• Handle guest inquiries, complaints, and special requests with professionalism, problem-solving skills, and a positive attitude.
• Train staff on hotel emergency procedures, guest relations best practices, and proper front desk operations to maintain safety and service excellence.
• Oversee night audit processes to ensure accurate financial reconciliation and reporting at the end of each shift.
• Maintain detailed records of guest interactions, reservations, and incident reports to support operational efficiency.

Experience

• Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments.
• Extensive knowledge of hotel management systems such as OPERA and property management systems (PMS).
• Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
• Strong background in customer service with excellent communication skills—both verbal and written—across multiple channels including phone communication.
• Familiarity with hotel emergency procedures, night audit functions, and guest services protocols.
• Demonstrated ability to solve customer service problems swiftly while maintaining a friendly demeanor.
• Experience working with multi-line phone systems, resort environments, and high-volume front desk settings is preferred.

Join us as a Front Desk Manager where your leadership will create memorable experiences for our guests while advancing your career in the vibrant world of hospitality!

Pay: $15.50 - $17.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person

Salary : $16 - $18