What are the responsibilities and job description for the Front Desk Associate position at Fairfield By Marriott Cambridge?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Process phone calls with professionalism, utilizing excellent phone etiquette.
- Assist with night audit duties as required, ensuring accurate financial reporting for daily operations.
- Collaborate with other departments to fulfill guest requests and enhance overall guest relations.
- Support multilingual guests by providing assistance in their preferred language when possible.
Qualifications
- Previous experience in customer service or guest services is preferred, ideally within a hospitality or resort environment.
- Strong front desk skills with familiarity in hospitality management practices.
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
- Proficient in handling phone etiquette and managing guest relations effectively.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail to manage multiple tasks simultaneously.
- A positive attitude and a commitment to providing outstanding service to all guests.
Join our team as a Front Desk Agent and help us create memorable experiences for our guests!
Job Type: Part-time
Pay: $11.74 - $12.04 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $12 - $12