What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Fairfield by Marriott Burley Idaho?
Overview
We are seeking a dedicated and personable Front Desk Agent/Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest relations and enhancing their overall experience at our establishment. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Process payments and manage cash transactions securely.
- Assist with night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold hotel policies and procedures to ensure a safe environment for guests and staff.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills; multilingual or bilingual abilities are highly desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- A background in guest services or front desk operations will be beneficial.
Join us as a Front Desk Agent where your skills in hospitality management will shine! We value our team members and strive to create an environment that fosters growth and development within the hospitality industry. Not to mention the famous Marriott Associate room discount for you and your immediate family and friends.
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Burley, ID 83318 (Required)
Ability to Relocate:
- Burley, ID 83318: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $17