Veterinary Receptionist / CSR- Veterinary Experience Required

Fairfield Animal Hospital is looking for an experienced, dependable, and compassionate Veterinary Client Care Specialist to join our growing team!

We are an established small-animal veterinary hospital serving the Cypress community for more than 25 years. With a modern facility, a growing clientele, and a team of dedicated, long-term employees, we take pride in providing exceptional care to our patients while building lasting relationships with the families who trust us.

Previous experience working in a veterinary clinic is required for this position. We are seeking someone who understands the unique demands of veterinary reception, enjoys working with people and their pets, and thrives in a fast-paced, team-oriented environment.

Our Client Care Specialists help create a concierge-style experience for every client and patient. You will work directly with pet owners to understand their needs, coordinate appointments and services, communicate important information, and ensure each client feels welcomed, informed, and supported throughout their visit.

Client Care Specialist Responsibilities

• Represent Fairfield Animal Hospital professionally and positively, recognizing that you are often the first point of contact for our clients.
• Answer a high volume of incoming calls with patience, confidence, and a calm, reassuring demeanor.
• Communicate with clients through phone calls, email, text messaging, and social media.
• Schedule, organize, and prioritize appointments while helping maintain an efficient hospital schedule.
• Accurately document client communications, transactions, and feedback in the practice management system.
• Recognize and appropriately address challenging or potentially problematic situations, involving the appropriate team members when necessary.
• Communicate client needs and relevant information clearly and promptly to the veterinary team.
• Process payments and accurately close out and balance daily financial reports.
• Maintain an organized, welcoming, and professional reception area.
• Work collaboratively with veterinarians, technicians, and fellow client care team members to support excellent patient care and client service.

What We Expect From Our Team Members

We are looking for someone who takes pride in their work, demonstrates initiative, and understands that exceptional client service requires both compassion and attention to detail.

Our ideal candidate will:

• Maintain a courteous, cooperative, and supportive attitude toward clients and team members.
• Demonstrate strong communication, organizational, and multitasking skills.
• Remain calm, professional, and solution-oriented during busy or stressful situations.
• Take initiative and look for opportunities to improve processes and work more efficiently.
• Be dependable, punctual, detail-oriented, and willing to learn.
• Contribute to a positive, respectful, and collaborative workplace.
• Follow hospital policies, including our dress code and professional appearance standards.
• Be available for varied shifts during our operating hours. Evening shifts and rotating Saturday shifts are required.

Hospital Hours

• Monday–Friday: 7:00 a.m.–6:00 p.m.
• Saturday: 8:00 a.m.–2:00 p.m. (first and third Saturdays)
• Sunday: Closed

Benefits and Perks

At Fairfield Animal Hospital, we believe in investing in our employees and building a knowledgeable, supportive, and close-knit team. We value collaboration, professional growth, and creating a workplace where our employees can succeed.

Some benefits are subject to eligibility requirements and applicable waiting periods.

Benefits available for full-time employees:

• Six paid federal holidays per year
• Paid vacation
• Health, dental, and vision insurance, with 80% of premiums sponsored by the hospital
• Retirement savings plan with employer match
• Paid life insurance
• Employee discounts
• Scrub allowance
• Employee Assistance Program

Professional Appearance Standards

To maintain a consistent, welcoming, and professional appearance throughout our hospital, all team members are expected to follow our dress code and grooming guidelines. These include appropriate scrub attire, no facial piercings, no distasteful or inappropriate tattoos, and guidelines regarding unnatural hair colors.

Ready to Join Our Team?

If you have previous veterinary reception experience, enjoy providing exceptional customer service, and want to be part of a team that values compassion, accountability, and teamwork, we would love to hear from you!

Pay: From $17.00 per hour

Expected hours: 34.0 – 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• I certify that I have and will accurately answer any question posed while under consideration for the role I am applying for, and understand that any wrong or incomplete information I provide may disqualify me from further consideration. Please answer "yes" to agree.
• Furthermore, I understand that all such information is subject to verification by Fairfield Animal Hospital and its agent(s), and hereby give my consent for them to do so using any means of their choosing. Please answer "yes" to consent.
• Finally, I understand that submission of this application does not guarantee an offer of employment and that if I am hired, my employment will be at will - meaning either party may terminate employment at any time, with or without notice or reason. Please answer "yes" to agree.
• PLEASE DO NOT REPLY UNLESS YOU HAVE EXPERIENCE WORKING IN A VETERINARY CLINIC. Our clinic is open Monday - Friday 7am-6pm and Saturday 8am-2pm. Are you available to work a varied schedule that includes opening shift(s) as well as closing shift(s) and Saturdays by rotation?

Experience:

• VETERINARY CLINIC: 2 years (Required)
• Veterinary: 2 years (Required)

Language:

• English fluently (Required)

Ability to Relocate:

• Cypress, TX 77433: Relocate before starting work (Required)

Work Location: In person

Salary : $17