After Hours Dispatcher

• Receives and dispatches calls, contacts emergency personnel and provides emergency information by:
  • Receiving messages concerning water-related emergencies or hazardous situations by telephone or radio and dispatching appropriate emergency standby personnel for corrective action.
  • Entering work orders and account notes into a computer database utilized by Authority personnel (SAP).
  • Calling essential personnel to report for emergency duty.
  • Relaying essential information to appropriate field and management personnel in a timely manner.
  • Receiving and transmitting calls in accordance with the emergency response plan (ERP).
• Performs routine customer service, clerical, maintenance-related and other tasks as assigned or required by:
  • Assisting customers with routine questions, problems, service and other related calls, after normal business hours in accordance with established rules, regulations, policy and procedures.
  • Researching and maintaining customer accounts in SAP, filing, making routine customer calls and preparing and scanning service related documents.
  • Performing collections and delinquent account duties.
  • Obtaining emergency Miss Utility clearance to make repairs.
  • Preparing drawings in Adobe PDF editing software for highway permits for new services.
  • Performs essential work as required during emergencies or periods of severe and inclement weather.
• Performs other duties as assigned or required.

• Graduation from high school or GED and a minimum of two years related experience, or any equivalent combination of education, experience and knowledge.
• Must pass a controlled substance (drug) test for employment. This position is also subject to random testing after hire.
• Ability to work independently with a minimal amount of direct supervision.
• Excellent interpersonal skills, including the ability to communicate effectively with those contacted in the course of work.
• Ability to remain calm, think clearly, quickly assess and evaluate situations, organize thoughts and respond quickly in emergency and stressful situations.
• Ability to prioritize tasks and perform a variety of tasks simultaneously.
• Attention to detail and accuracy and the ability to record precise, detailed information.
• Ability to interpret and follow oral instructions.
• Ability to interpret and follow written rules, regulations, policies and procedures.
• Ability to handle customer inquiries or service requests in a pleasant and efficient manner.
• Ability to operate and communicate over radio, telephone, TDD and other communication systems.
• Ability to operate a wide variety of office equipment and keep accurate records.
• Proficient in the use of a personal computer.
• Ability to operate the SAP customer care system and other programs and software ( Adobe PDF editing software, Geographic Information System (GIS), MS Word, MS Excel and messaging).
• Ability to read and interpret water system and roadway maps.
• Ability to remain alert and maintain a productive attitude, while engaged in night, weekend and holiday shift-work.
• Ability to share a work area and work in close contact with coworkers.
• Ability to work rotating shifts during non-business hours, including evenings, holidays and weekends.
• Must be able to report to work in all climatic conditions and on short notice during emergency situations.

• Ability to lift up to 25 pounds.

Salary : $58,641 - $96,068