Receptionist

NATURE OF POSITION
As part of Fairfax Medical Facilities, Inc. (FMFI) care team, the receptionist maintains first 
contact with all  patients  entering  and  exiting  the  organization.  Also  is  a  contact  point 
 for  virtually  all  patient appointments,  either  made  by  phone  or  in  person.  Act  as  
liaison  between  all  personnel  and  patients. Assumes  responsibility  for  information  related 
 to  patient  registration  and/or  out-take.  Act  as  liaison between the Health Center and all 
other facilities within the organization.

QUALIFICATIONS
A.  High School graduate minimal required.
B.  Basic typing and computer skills and prior telephone experience.
C.  Ability to communicate clearly.
D.  Ability to move more than one task at a time and flow from one task to another smoothly.
E.   Ability to continue a task after an interruption and adaptable to change. SALARY GRADE AND 
CLASSIFICATION: Non-exempt RESPONSIBLE TO: Lead Receptionist / Site Manager

RESPONSIBILITIES:
A.  Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient.
B.  Works in harmony with others and exhibits a positive attitude and a commitment to the basic mission of the organization.
C.  Exhibits caring qualities consistent with the values of the community health center.
D.  Responsible for greeting clients as they enter the waiting area, assisting with signing in on clipboard, completing registration forms and updating information.
E.   Follows Collection Procedures as a part of the intake process. Screens all Clients for prior balances.
F.   Periodically  checks  the  waiting  area  to  ensure  that  all  patients  have  been  registered  and  are  being served in a timely manner and are not in acute distress.
G.  Acts as liaison between patients and staff in maintaining smooth patient flow.
H.  Follows Infection Control policies and procedures (i.e., isolate patients with skin rash, chicken pox, vomiting, coughing, etc.).
I.    Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services.
J.   Assumes  responsibility  for correctly  entering  all  required registration  and  insurance  information  on established  and  new  patients  into  the  computer.  Also  verifies  the  above  information  as  needed  to ensure that it is correct.
K.  Responsible  for  answering  telephones  at  the  intake  desk  and/or  exit  desk  and  handling  those  calls according to current policies and procedures.
L.   Schedules  all  in-house  (follow-up)  and  future  (phone)  appointments  via  computer  while  directing same day appointment calls and walk-in patients to nurse if the schedule is full.
M. Assumes responsibility for money collected for visit payment. Collects payment according to policy.
N.  Upholds and abides by patient confidentiality policies and procedures.  Assures and maintains patient confidentiality in the front desk and check out areas.
O.  Addresses patient complaints as outlined in Patient Complaint Resolution.
P.   Monitors the security of waiting areas on a regular basis.
Q.  Assists visitors, vendors, pharmaceutical representatives, copier, or computer repair persons, etc. by routing them to the appropriate areas when necessary.
R.  Actively participates in  agency-sponsored staff training events  (safety instruction, evacuation drills, OSHA training, etc.).
S.   Assists providers in requesting patient records when needed and in general use of copying.
T.   Works tickler log and call back list daily as necessary.
U.  Cross-training  is  encouraged  to  perform  basic  receptionist  duties  in  all  departments  i.e.  Medical, Behavioral Health and Dental.
V.  Required alteration of standing, sitting, walking, bending and lifting throughout the day.
W. Introduces new hire staff to receptionist roll during their one week administration orientation.
X.  Travel to other sites for training as needed.
Y.  Comply with medical records requests timely.
Z.   Performs other related duties incidental to the work described herein.