Fairfax Education Association Receptionist and Membership Assistant

Fairfax Education Association Receptionist and Membership Assistant

Reports to: Office Manager

FLSA Status: Non-exempt; overtime provisions apply in accordance with applicable wage and hour laws

Location: FEA Office, 3917 Blenheim Blvd., #1, Fairfax, VA 22030
Schedule: Full-time, Monday through Friday; occasional weekend work; fully on-site

Travel Requirements: Occasional travel with automobile, with mileage reimbursement provided at IRS rate

Overview

The Fairfax Education Association (FEA) is seeking a highly organized and detail-oriented Receptionist and Membership Assistant to communicate professionally, accurately and respectfully all those who contact FEA in person and via email, US mail, and the telephone. This individual will work with the Virginia Education Association as the primary staff member maintaining an accurate database of FEA members and producing reports from that database. This role requires confidentiality, sound judgement, excellent communication, collaboration, and attention to detail. The Receptionist and Membership Assistant works closely with FEA elected leaders, other FEA and VEA staff, vendors, and external partners.

Essential Duties and Responsibilities

Reception & Member Service

• Serve as the primary point of contact for the office, greeting and assisting members, leaders, staff, guests, and visitors in a professional and welcoming manner.
• Answer incoming telephone calls, determine the nature of the inquiry, and direct callers to the appropriate staff member or resource.
• Monitor and respond to the general office voicemail and email inbox and route inquiries to the appropriate staff member.
• Respond to routine questions from members, leaders, staff, and the public by telephone, email, mail, and in person.
• Provide information and assistance to members and leaders or connect them with the appropriate VEA/FEA staff or resources.
• Receive, sort, distribute, and send incoming and outgoing mail and packages.

Membership & Database Support

• Maintain accurate and timely membership information in the organization's membership database.
• Enter, update, and verify membership records and related information.
• Identify and correct data inconsistencies and work with appropriate VEA staff to resolve membership data issues.
• Prepare routine membership reports and provide database information to authorized staff upon request.
• Assist with membership inquiries, updates, and other routine membership-related administrative needs.
• Maintain the confidentiality and security of member information and follow established procedures for access to membership data.

Office & Administrative Support

• Maintain electronic and paper files in accordance with established procedures.
• Schedule and coordinate office space, conference rooms, meetings, and other activities.
• Assist with meeting and event preparation, including room setup, materials, sign-in sheets, and other administrative needs.
• Make copies, prepare documents, scan materials, and perform other routine administrative tasks.
• Monitor office supplies and notify the Office Manager when supplies need to be ordered or replenished.
• Assist the Office Manager and other staff with general office operations and administrative projects.
• Perform other related administrative and clerical duties as assigned.

Confidentiality & Professional Conduct

• Maintain strict confidentiality regarding member information, personnel information, organizational business, and other sensitive or confidential matters.
• Exercise sound judgment regarding the appropriate handling and sharing of information.
• Maintain a professional, respectful, and service-oriented approach when interacting with members, leaders, staff, guests, and the public.
• Work effectively with individuals from diverse backgrounds, perspectives, identities, and experiences.

Qualifications

• High school diploma or equivalent required; additional education or training in business administration, office management, membership services, or a related field is preferred.
• Two or more years of experience in reception, administrative support, customer service, membership services, or a similar role preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to interact professionally and courteously with a wide range of individuals.
• Ability to maintain confidentiality and exercise good judgment.
• Proficiency with Microsoft Office or comparable office technology.
• Ability to learn and effectively use membership databases and other organizational systems. Experience working with databases preferred.
• Ability to manage multiple priorities and meet deadlines in a busy office environment.
• Commitment to providing responsive and respectful service to members, leaders, staff, and visitors.

Compensation and Benefits

· Competitive salary, commensurate with experience within the range of $45,000 to $55,000.

· Comprehensive benefits, including health, dental, and vision insurance.

· Retirement plan options.

· Paid time off (vacation, sick leave, holidays).

· Professional development opportunities.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000