Sales Office Administrator

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling.  Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees.  Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service.  We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Family Values – Healthy work/life balance promoting a winning and pleasant work environment.  Follow the Golden Rule.   

Safety Always – We are committed to safety at all times and in all places.   

Customers for Life – Excellence in customer Service.  If we don’t deliver, let us know, and we WILL fix it!   

Employer of Choice – Happy and productive employees who outwork the competition.   

Active in our Communities – Outstanding citizens in the market we serve.   

ABOUT THE POSITION

A Sales Office Administrator provides administrative and operational support to the sales team, ensuring smooth day-to-day office functions. This role involves managing customer communications, maintaining records, assisting with reporting and coordination.

Essential Duties and Responsibilities:

• Provide administrative support to the sales team and management.
• Maintain and update customer databases and CRM systems.
• Handle incoming calls, emails, and customer inquiries in a professional manner.
• Coordinate meetings, appointments, and travel arrangements for sales staff.
• Track sales metrics and assist with forecasting and analysis.
• Liaise with internal departments, including finance, logistics, and marketing.
• Manage office supplies and support efficient day-to-day office operations.
• Assist with onboarding new sales team members and maintaining documentation.
• Publish equipment listings on company and third-party websites; ensure listings are accurate and up to date with descriptions and photos.
• Add new equipment to listings upon receipt and remove listings once items are sold.
• Take or coordinate the collection of equipment photos for marketing and website use.
• Monitor and track off-lease units at Fairchild and other Hyster Yale Group (HYG) dealers; coordinate and notify locations regarding unit pickups.
• Assist with cartage coordination, including communication with trucking companies and drivers.
• Schedule deliveries in coordination with the company’s cartage providers.
• Review, approve, and accurately process invoices in a timely manner.
• Perform additional duties and responsibilities as assigned by the Controller and/or management.

 Qualifications/Requirements:

 ·        High school diploma or equivalent (associate or bachelor’s degree preferred)

·        Proven experience in administrative or sales support roles

·        Strong organizational and multitasking skills

·        Excellent verbal and written communication skills

·        Proficiency in Microsoft Office (Word, Excel, PowerPoint)

·        Experience with CRM software (e.g., Salesforce) is a plus

·        Attention to detail and problem-solving abilities

·        Ability to work independently and as part of a team

• Experience in a sales or customer service environment
• Knowledge of sales processes and procedures
• Basic understanding of data analysis and reporting  

Employee Benefits include:

·        Full benefits package, including Medical, Dental and Vision insurance

·        Ability to have a flexible  work schedule

·        Possible remote work options

·        Casual office dress code

·        Generous Paid Time Off

·        Paid Holidays

·        401(k) retirement plan and Employer Match

·        Wellness Program that offers the opportunity to earn a medical insurance discount

·        Company Paid Short- Term and Long-Term Disability

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

·        Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  

·        Frequent physical activity of the position: 

o   Stooping- bending body downward and forward by bending spine at the waist.  

o   Kneeling- bending legs at knee to come to a rest on knee or knees.  

o   Crouching- bending the body downward and forward by bending leg and spine.  

o   Crawling- moving about on hands and knees or hands and feet.  

o   Reaching- extending hand(s) and arm(s) in any direction.  

o   Standing- remaining upright on the feet, particularly for sustained periods of time  

o   Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.  

o   Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward.  

o   Pulling- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion. 

o   Lifting- raising objects from a lower to a higher position or moving objects horizontally from position-to-position.  

o   Fingering- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling. 

o   Grasping- applying pressure to an object with fingers and palm.  

o   Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.  

o   Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.  

o   Climbing- ascending or descending. 

·        Occasional Physical Activity of the position: 

o   Balancing- maintaining body equilibrium.  

o   Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips.  

·        The visual acuity requirements:  

o   The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.  

·        The conditions the worker will be submitted to in this position:  

o   The worker is subject to environmental conditions with activities that normally would occur indoors.  

o   The worker is occasionally required to function in narrow aisles or passageways.   

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team.  Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest!  Fairchild Equipment, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Apply now!