CASE MANAGER I

SUMMARY

JOB DUTIES

• Interviews and screens consumers for services.
• Provides advocacy and referral services and serves as a liaison with community agencies.
• Creates and maintains consumer files according to established policies and procedures.
• Compiles and submits monthly, quarterly, and annual reports as required.
• Works as part of a team providing quality care while following departmental policies and procedures.
• The incumbent of this position must work well under pressure, meeting multiple and conflicting deadlines.  The incumbent shall, at all times, demonstrate cooperative behavior with colleagues, supervisors and consumers.
• Provides information to the general public regarding the program.
• Attends training as it applies to this position.
• Performs other job-related duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITY                               

• Familiarity with human resources policies and procedures.
• Ability to report to work in a timely manner.
• Knowledge of customer service concepts and practices.
• Understanding and sensitivity to diverse cultures and lifestyles, as well as cross-cultural communication styles.
• Skill in operating a personal computer utilizing a variety of computer software.
• Skill in managing multiple priorities and tasks concurrently to meet deadlines.
• Skill in oral and written communication.
• Skill in establishing and maintaining a cooperative working relationship with colleagues, supervisors, and consumers.
• Ability to work independently as well as with teams.

MINIMUM QUALIFICATIONS (Education & Experience)

• High School diploma or equivalent.
• Two (2) years of work experience in the social service field.
• Strong understanding and sensitivity to diverse cultures and lifestyles, with demonstrated experience working effectively with the Alaska Native population.

PREFERRED QUALIFICATIONS (Education & Experience)