Service Supervisor

Job Title: Service Supervisor, Field

Reports To: Service Center Director
Location: Field / Service Center (as assigned)

About Fairbanks Morse Defense (FMD)

At Fairbanks Morse Defense, our work directly supports the readiness, reliability, and mission success of the United States Navy, U.S. Coast Guard, and allied maritime forces. For more than a century, FMD has delivered highly engineered marine propulsion systems, aftermarket services, and lifecycle support for some of the most critical assets in national defense.

This role is not just about managing field service operations; it is about leading people and coordinating the execution of service work that keeps ships operational, missions on track, and service members safe. If you are motivated by purpose-driven work, technical excellence, and leading high-performing teams in demanding environments, this is an opportunity to make a real impact.

Position Summary

The Service Supervisor, Field, is a key leadership role responsible for overseeing field service technicians (Tech Reps) and ensuring the safe, high-quality, and on-time execution of field service work in support of FMD customers. This position includes planning, coordinating, and overseeing field execution activities from job initiation through completion, while maintaining alignment with customer requirements, internal schedules, and quality standards.

The role balances operational execution, project coordination, people leadership, customer engagement, and continuous improvement. The successful candidate will be highly organized, an effective communicator, and comfortable managing multiple work scopes simultaneously, including scheduling labor, prioritizing resources, supporting estimating efforts, and coordinating with cross-functional stakeholders. This role requires adaptability to changing customer demands and the ability to foster a strong, team-oriented service culture.

Principal Duties and Responsibilities

• Plan, direct, and manage work performed by Tech Reps to optimize labor capacity, meet customer schedules, and deliver high-quality workmanship with exceptional customer satisfaction.
• Coordinate and oversee field execution activities for assigned service jobs and service projects, ensuring work is completed within defined scope, schedule, and labor expectations.
• Partner with Project Managers to plan, execute, and track production and field activities on larger-scale service projects.
• Serve as the primary point of coordination for field execution, aligning manpower, tooling, materials, and logistics with project and service schedules.
• Coordinate closely with the Quality Manager on all quality-related activities, including Process Control Procedures (PCPs) and Test & Inspection (T&I) documentation.
• Review and provide feedback on daily service reports and Condition Found Reports submitted by all Tech Reps.
• Schedule and dispatch Tech Reps while balancing customer demand, employee availability, vacation, and personal time, ensuring visibility of workforce assignments across the service center.
• Review and approve timecards and expense reports for all Tech Reps.
• Monitor job and project progress, identify execution risks or schedule impacts, and communicate status updates to internal stakeholders and customers as appropriate.
• Assess workforce capabilities and develop and implement an annual training plan to build technical depth and leadership readiness.
• Motivate, mentor, and coach employees to deliver superior customer service while supporting individual development.
• Recommend staffing levels to ensure adequate manpower to meet customer requirements; participate in recruiting, interviewing, and hiring decisions.
• Conduct performance assessments; recommend merit increases and promotions based on performance. Develop performance improvement plans and administer disciplinary actions when necessary.
• Promote and maintain a strong safety culture; proactively identify and address safety concerns.
• Develop and maintain standard work documentation, labor standards, and execution best practices to support future job quoting and planning.
• Drive productivity improvements through improved tools, targeted training, and optimized execution processes.
• Assist with quoting and estimating service jobs as required, including labor forecasting and execution planning.
• Support job and project closeout activities, including documentation review and continuous improvement feedback.

Qualifications and Educational Requirements

• Associate degree in Diesel Engine Technology or equivalent experience required, Bachelor’s degree preferred.
• Coursework in Fundamentals of Supervision and Project Management is preferred.
• Minimum of six (6) years of industry experience or six (6) years of military experience working on medium-speed diesel engines.
• Preferred: Minimum of four (4) years’ experience as an FM Field Service Technician.
• Preferred: Three (3) years’ experience in a supervisory role within a service or field environment.
• Foundational knowledge of pneumatic systems, PLCs, and electronic engine controls.
• Familiarity with a variety of Fairbanks Morse engine products.
• Strong written and verbal communication skills, with the ability to convey technical and non-technical information clearly.
• Highly organized and detail-oriented, with the ability to manage multiple service jobs and priorities simultaneously in a fast-paced environment.
• Proven ability to work effectively with diverse personalities and cross-functional teams; must be a collaborative, team-first leader.
• We’re looking for someone who can be adaptable with their schedule, this isn’t a typical 9–5 job, and work hours may vary based on field needs and projects.
• Self-starter capable of operating effectively with minimal supervision.
• Solid working knowledge of Microsoft Word, Excel, and Project; experience with ERP systems (Oracle, Salesforce) preferred.
• Ability and willingness to travel up to 25%.

Security & Citizenship Requirement

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information (NOFORN). As a result, candidates must:

• Be a U.S. Citizen
• Have no dual citizenship
• Provide acceptable proof of U.S. citizenship (U.S. Passport, U.S. Birth Certificate, or Naturalization Certificate)

Why Join Fairbanks Morse Defense?

• Purpose-driven work directly supporting the U.S. Navy, U.S. Coast Guard, and national defense missions
• Competitive compensation and comprehensive benefits
• Robust 401(k) program
• 100% tuition reimbursement for continued education
• Performance-based annual bonus program
• A culture grounded in integrity, safety, teamwork, and technical excellence