Field Service Technician / Controls Specialist

Field Service Technician / Controls Specialist - Reports to Houston Service Center

Location: Onsite Pascagoula, MS

Fairbanks Morse Defense

Exciting News!

Fairbanks Morse Defense is currently offering:

• $5,000 sign-on bonus for all newly hired Controls Specialists
• $5,000 retention bonus after completing 12 months of full-time employment

Summary

The Controls Specialist (CS) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense, commensurate with appropriate certification.

• Must establish and maintain excellent rapport with customers, co-workers, and sales representatives.
• Maintain continuous communication with Regional Offices and direct manager.
• Must be able to obtain basic safety clearance.
• Position schedule: Monday–Friday, no nights or weekends.

Principal Duties and Responsibilities

Role

• Conduct installation, testing, and troubleshooting of control systems on FMD engine lines
• Use experience and judgment to plan and accomplish goals
• Diagnose problems and develop solutions for qualified engines
• Work independently on qualified engines
• Occasionally assigned to shop duties (machining, part inspections, assembly, testing, warehouse work)

Technical

• Stay current on Engineering Change Orders, Field Service Change Notices, Service Information Letters
• Document work in Service Reports and write Condition Found Reports

Safety

• Operate safely according to published safety guidelines
• Wear appropriate PPE per company policies
• Report all work-related accidents or injuries immediately
• Complete annual safety training as scheduled

Administration

• Provide accurate and timely reporting (timecards, expenses, mileage, project closures)
• Obtain and maintain certification based on internal Service Progression Requirements
• Provide estimated time of arrival to customers when applicable
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop)

Customer Satisfaction

• Communicate effectively with internal and external customers
• Complete and provide maintenance documentation upon assignment completion
• Strive for “first time fix” on all assignments
• Maintain customer satisfaction rates per company guidelines

Performance

• Maximize productivity by combining service opportunities
• Complete work efficiently and on schedule
• Maintain productive utilization rate per company guidelines
• Follow company dress code and safety regulations
• Adhere to escalation processes and procedures
• Communicate effectively at all levels within the organization
• Serve as a role model and lead by example
• Conduct yourself with professionalism and high-quality service delivery
• Manage stressful customer situations with diplomacy
• Perform all other duties as assigned

Qualifications and Educational Requirements

Education and Experience

• High School Diploma or GED required
• Prior FMD Associate Controls Specialist experience preferred
• One of the following required:
• • Associate Degree in Automotive, Diesel, or Power Generation Technology 4 years’ experience in related field (2 years in electrical/motion controls), or
  • 4 years’ experience in related field (3 years in electrical/motion controls)

Technical Skills

• Knowledge of four-stroke engine operating theory (strongly preferred)
• Understanding of electrical systems and associated hazards (required)
• Basic understanding of gas compression and related hazards (preferred)
• Proficiency in electrical test equipment: multimeters, pressure calibrators, signal generators, process meters
• Ability to read and interpret mechanical and electrical line diagrams and blueprints
• Diagnose and repair electrical problems
• Working knowledge of pneumatic, PLC, and electronic engine controls, including:
• • Electrical circuit diagnosis: VDC, 12VDC, 24VDC, 125VDC, 120VAC, 240VAC, 480VAC, 3 phases
  • Allen Bradley PLC (RSLogix 500 and 5000) or equivalent
  • HMI programming (PanelBuilder 32, FactoryTalk View ME) or equivalent
  • Automation system diagnosis and troubleshooting
  • End devices: RTDs, Thermocouples, 4–20mA sensors, Relays/Solenoids, Magnetic pickups, Hall Effect proximity sensors

Other Skills & Requirements

• Experience with standby generators and engine operation/maintenance
• Strong organizational and planning skills
• Excellent written and verbal communication in English
• Proficiency in Microsoft Office
• Strong mechanical aptitude
• Valid driver’s license and eligibility for company credit card
• Travel up to 10% for training purposes
• Must hold or obtain U.S. Passport within 3 months of hire
• Must meet NOFORN requirements for access to Unclassified Naval Nuclear Propulsion Information (proof of U.S. Citizenship required)

Physical Requirements

• Stand, walk, use hands and fingers, handle tools or components
• Reach with hands/arms; stoop, kneel, crouch, or crawl
• Talk, hear, and smell
• Sit and climb/balance frequently
• Vision: close, distant, color, peripheral, depth perception, ability to adjust focus
• Lift at least 35 pounds regularly

Additional Information

• Job description indicates tasks and work difficulty; supervisor may assign duties as needed
• Ability to perform all essential duties (with or without reasonable accommodation) required
• Must demonstrate commitment to customer service and teamwork

Join the Team

If you’re ready to take on a hands-on, high-impact role supporting mission-critical defense systems — and earn up to $10,000 in total bonuses — we invite you to apply and grow your career with Fairbanks Morse Defense.