IT Manager

Job Title    IT Manager    

FLSA Status    Exempt

Department    Information Technology    

Reports to Title    Director of Information Technology

Position Summary

This position is based in Davenport Iowa, onsite full-time and will be dedicated to supporting our facility in Davenport Iowa while assisting the Pleasant Prairie, Wisconsin facility remotely. This position will manage IT infrastructure and service in a manufacturing environment. 

Responsibilities

IT Infrastructure Management

• Oversee the installation, configuration, and maintenance of hardware, software, and networking systems.
• Ensure the security and integrity of data, networks, and systems through regular updates, patches, and backups.
• Assist in the development and implementation of IT policies and procedures to ensure efficient and secure operations.
• Create and maintain documents and processes related to systems, support, and networks.
• Provide advanced-level technical support as needed for internal IT staff and customers.
• Manage day-to-day support requests and support issues. 
• Assist with management, support and maintenance of Virtual Infrastructure. 
• System Maintenance: Oversee system backups, disaster recovery plans and ensure minimal downtime through proactive maintenance.
• Provide onsite technical support to staff, addressing hardware and software issues promptly and effectively.
• Assist remote facilities with IT support via phone, email, and remote support tools.
• Coordinate with external service providers for complex troubleshooting and repairs.

Management

• Work with IT Director to Lead IT projects, including the planning, execution, and delivery of new technology implementations and upgrades.
• Collaborate with various departments to assess IT needs and ensure alignment with company goals.
• Manage timelines, projects and resources efficiently.
• Manage overall the helpdesk ticket system, ensuring SLA’s are met. 

Team Leadership

• Supervise and mentor local IT staff, ensuring continuous development and adherence to best practices.
• Conduct performance evaluations and provide constructive feedback to team members.
• Foster a team-oriented environment that promotes dependability and fairness and rewards collaboration, information sharing, tolerance, and open-mindedness. 

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-3 years of experience in IT End User Support (Help Desk).
• Strong knowledge of network and system administration, cybersecurity, and data management.
• Excellent problem-solving skills and the ability to work under pressure.
• Proven project management experience, with the ability to lead and deliver IT projects on time and within budget.
• Exceptional communication and interpersonal skills, with the ability to work effectively with all levels of the organization.
• Availability to work onsite full-time and provide remote support to other facilities.

Physical Demands and Work Environment: 

Work is performed in a manufacturing and office environment. Frequent to maximum activities include: speaking, hearing, walking, standing and sitting. Must be able to lift 5-60 lbs, kneel, squat, climb and stoop occasionally. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Fair Oaks Foods assures equal employment opportunity in all its hiring and employment policies and practices, which include all aspects of employment, such as recruiting, hiring, promotions, transfers, demotions, layoffs or terminations, compensation, benefits, training, company-sponsored education, social and recreational programs or events, and all other terms, conditions, and privileges of employment. These policies and practices are administered without regard to “legally protected categories” such as:  race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation or sexual orientation, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.