Tour Guide

Position Summary: The Tour Guide warmly welcomes guests and proactively offers them information on operations and answers questions. Duties and Responsibilities: Proactively greet guest, groups of guests, and schools within earshot with a warm welcome Communicate ticket prices accurately Follow the Find a Way to Their Heart service program with visitors, coworkers, and vendors Ensure group leaders are guided efficiently Document group and school group’s activities in numerical order on the check off sheet Command attention and take the lead with group leaders and teachers Explain and start exhibits as needed Ensure exhibits are clean and working Report to management in the instance an exhibit is having an issue Obtain and share accurate farm knowledge with guests and co-workers Complete daily operational checklist in area of responsibility Complete daily cleaning checklist in area of responsibility Solve problems as they occur Work in a fast-paced environment paying attention to each guest and remembering which attractions they experienced and which ones they have yet to experience Professionally, politely, and positively communicate to guests and co-workers Manage time effectively and adapt quickly to changing priorities Follow written and verbal instructions from company operating procedures and/or management Stay organized in manner, with materials, and company property Stay in constant communication with other departments informing them of guests’ activities and their desires Multitask and anticipate the needs of guests Communicate departmental improvement ideas to management Find projects to work on during idle times All other duties as assigned Position Requirements: Effective listening and communication skills Have a keen eye for detail Demonstrated integrity and ethical standards Moderate technical expertise and knowledge of company products and equipment Problem solving abilities Comfortable with a fast-paced environment Professional, outgoing, and polite demeanor and appearance Able to handle a moderate activity level and maneuver quickly Manages time effectively and adapts quickly to changing priorities Must be comfortable with heights Able to multitask Able to perform basic math problems Team player who works productively with wide ranges of people Able to think and work independently with some directions Capable of following written instructions and documented procedures Good organizational skills Complete projects in a timely manner with no procrastination Flexible availability Experience and Education: Minimum of 2 years in similar position or equivalent combination of education and experience At Fair Oaks Farms, we provide an immersive experience where guests come to explore family-owned farms and reconnect with nature, animals, and our planet. Recognized as the #1 agritourism destination in the Midwest, we provide an escape to the country with acres of great fun, fresh food, and learning for the entire family. Our scenic campus includes a variety of offerings, enrichment programs, tours, and a connection to the community where our guests can learn about our animals, farming practices, and nutrition. We offer multiple elegant event spaces that accommodate everything from conferences to weddings and concerts. We delight our guests with our kitchen’s mouth-watering farm-to-table food and provide relaxing accommodations with our on-site hotel. But our greatest strength is our founder-led team. It is the passion, entrepreneurial mindset, and hard work of over 300 dedicated team members that make a difference in the lives of our guests. Working together as a family, our team brings forth the enthusiasm, creativity, and collaboration to provide an exceptional agritourism experience for our guests and fulfill our vision to feed the world’s heart, mind, and body.