Technical Inside Sales & Salesforce Administrator

JOB TITLE:              Technical Inside Sales Representative & Salesforce Administrator

DEPARTMENT:        Sales

REPORTS TO:          Sales Director

EFFECTIVE DATE:   Aug 5, 2026

SUMMARY: Position will be an integral part of our sales team, interacting with key contacts via phone, web, email, and other selling tools. Product is sold B to B and is technical in design and usage. Someone with an interest or aptitude in electronics or fire protection would be ideally suited for this role. The role will also have a secondary function of being the subject matter expert of our CRM system (Salesforce) and be the point of contact for outside sales support with this program.

DUTIES AND RESPONSIBILITIES:

·        Manages the creation and presentation of quotations for opportunities as they are identified.

·        Handles inbound calls and provides callers with product and service information.

·        Processes Customer Returns (RMAs) and work with Production to ensure an agreeable resolution has been obtained with the customer and policy is followed.

·        Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.

·        Understands customer needs and requirements.

·        Manage user accounts, roles, and permissions to ensure data security and accessibility within Salesforce.

·        Create and maintain reports and dashboards for data analysis and decision-making within Salesforce.

·        Provide training and support to users to enhance their proficiency with the Salesforce platform.

·        Track Salesforce LEADS, OPPORTUNITIES, and QUOTATIONS.

·        Stays updated on Salesforce releases and features to leverage new functionalities.

·        Monitors, drives, and mentors outside sales with Salesforce for proper utilization.

·        Research accounts, identify key players and generate customer interest.

·        Challenges inquiries from a technical point of view to ensure proper alignment and accuracy is achieved with customer requests and purchases.

·        Sources new sales opportunities through inbound lead follow up and outbound cold calls and emails.

·        Manages customer projects through the order process. Ability to manage customer projects through completion is preferred.

·        Ability to work cross-functionally with Service and Operations teams keeping a customer centric approach.

·        Helps generate new business and ensure growth of existing accounts.

·        Support trade shows and marketing efforts of the organization.

·        Ability to read and edit drawings is a plus, but not required.

·        Performs other related duties as assigned by management.

QUALIFICATIONS:

·  Bachelor’s degree or three to five years of related experience and/or training; or equivalent combination of education and experience.

• Three to five years’ experience as a Salesforce administrator or Super User
• Strong technical solution and developmental skills.
• Strong oral and written communication skills.
• Ability to communicate technical concepts and designs clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Strong organizational skills and the ability to manage multiple projects.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.
• Experience using Salesforce or a similar CRM management tool a must.
• Experience with SAP or a similar ERP system a must.

COMPETENCIES:

·        Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

·        Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·        Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

·        Oral and written Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

·        Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Occasionally travel for training or trade shows
• Occasionally required to walk
• Occasionally required to work in and around a warehouse environment
• Continually required to sit / stand
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear