Member Relations Associate

FAENA ROSE

Faena Rose has a 10-year history of maintaining its status as an exclusive, art-and-culture-based private members club founded on the principles of art, culture, community, and access. Faena Rose brings together its dynamic community of like-minded innovators, entrepreneurs, industry leaders, artists, and cultural influencers through a year-round calendar of engaging and transformative cultural experiences. We are not like other membership clubs. We set the tone for a true culture-driven community through constant innovation, elevating the experience for our very private patrons and members.

FAENA GROUP

Founded in Argentina by Alan Faena, Faena Group is a pioneering business specializing in the creation of one-of-a-kind holistic environments anchored in cultural experiences and socially responsible projects, ranging from residences and hotels to art and cultural spaces.

POSITION OVERVIEW

The Membership Relations Associate supports the daily operations of the Faena Rose membership relations team. They provide valuable support and assistance with member intelligence, cultural events, and administrative tasks. 

REPORTING STRUCTURE & KEY PARTNERSHIPS

• Reports to: Director of Member Relations
• Peer teams: Cultural Programming, Marketing, Event Production
• Direct reports: N/A
• Key collaborators: Hotel Staff

DUTIES & RESPONSIBILITIES

• Provide members with personalized, high-level service fulfilling all member requests throughout the Faena District, Miami Beach, and with reciprocal clubs and partners. 
• Establish excellent relationships with hotel venues (beach, spa, restaurants, bar/lounge, valet, etc.) to facilitate handling member requests. 
• Support membership presence and engagement at the Faena Beach and evening coverage hotel venues, as needed.  
• Plan, strategize, and facilitate organic member introductions at Faena Rose events. 
• Personalized outreach for cultural events based on member interests. 
• Create and execute “surprise and delight” moments for members. 
• Provide administrative support and carry out assigned operational tasks within member relations. 

SKILLS & ABILITIES

• Exceptional interpersonal and relationship-building skills, with a natural ability to connect with a diverse, high-profile membership community. 
• Strong emotional intelligence and intuition for member needs, with a service-oriented mindset that cultivates a welcoming environment. 
• Excellent written and verbal communication skills, with the ability to communicate clearly, warmly, and professionally. 
• Adaptability and resilience in fast-paced, dynamic environments, maintaining poise under pressure with strong problem-solving skills. 
• Collaborative team player with the ability work independently, taking initiative where needed  
• Discretion and sound judgment in handling sensitive member information and interactions.
• Emotional and social intelligence to safeguard community standards without sacrificing warmth or inclusivity.

QUALIFICATIONS

• Minimum of two years’ hospitality experience. Experience working with private clubs or member-based organizations is preferred but not required. 
• Flexible schedule as business dictates, including evenings, weekends, and holidays.  
• Strong communication skills in English – written and verbal (additional languages a plus). 
• Computer proficiency: Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Outlook), Google Suite (Docs, Sheets, Calendar), CRM Platforms (Peoplevine), Reservation platforms (Sevenrooms, OpenTable, Tock), Canva, Opera (Preferred, not required).  

PHYSICAL REQUIREMENTS

Must be able to perform the essential functions of the role with or without reasonable accommodation, including the ability to remain in a stationary position, move safely in varied environments, and occasionally lift to 25 pounds. 

YOUR LEGACY

The Member Relations Associate will be remembered as the welcoming face and trusted guide who brings Faena Rose’s community to life. Their tenure will be defined by meaningful relationships, seamless experiences, and a culture of care where every interaction reflects Faena Rose’s uncompromising devotion to art, culture, and exceptional human connection. 

This job description in no way states or implies that these are the only duties to be performed by theemployee occupying this position. Employees will be required to follow any other job‑related duties assigned by their manager.

COMPENSATION & BENEFITS

• This organization offers a competitive compensation and benefits package, which includes:
• Medical, dental, and vision insurance
• 401(k) plan with employer match
• Vacation and PTO package
• Additional employee benefits

EQUAL OPPORTUNITY

The organization is an Equal Opportunity Employer. All applications and personal information will be kept strictly confidential in accordance with EEO guidelines.