National Network Manager

Major Areas of Focus

The National Network Manager oversees and manages our nationwide network of subcontractors. This pivotal role involves ensuring that services sold by our company are delivered effectively and efficiently by our network to our corporate client partners. The National Network Manager will build, maintain, and enhance relationships with subcontractors, oversee service quality, compliance, and performance, and align network capabilities with client requirements. This role reports to the FCN Director of Operations.

Essential duties and responsibilities include the following. Other duties may also be assigned.

• Develop and manage relationships with subcontractors across the nation to ensure the delivery of high-quality services.
• Oversee and coordinate the operational aspects of the subcontractor network, ensuring compliance with contractual obligations and service level agreements (SLAs).
• Conduct regular performance reviews and audits of subcontractor activities to ensure adherence to company standards and client expectations.
• Act as the primary point of contact for subcontractors, addressing and resolving any issues or disputes that arise.
• Collaborate with sales and client service teams to align subcontractor capabilities with current and future client needs.
• Manage Requests for Proposals (RFPs), write and deliver estimates to clients, and ensure timely and accurate submission of proposals.
• Oversee and manage quality control initiatives across all subcontractor operations to ensure consistency and client satisfaction.
• Develop and implement strategies for expanding and optimizing the subcontractor network.
• Ensure all subcontractors comply with relevant laws, regulations, and company policies.
• Facilitate training and development initiatives for subcontractors to enhance service delivery and compliance.
• Manage subcontractor contracts, negotiations, and renewals.
• Analyze network performance data to identify trends, opportunities for improvement, and risk mitigation strategies.

Skills & Qualifications

• Proven experience as a Network Manager, Vendor Manager, or similar role in a service-oriented industry.
• Strong understanding of subcontractor management and service delivery processes.
• Ability to write, analyze, and deliver accurate cost estimates and proposals.
• Proficiency in the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams) is required.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficient in data analysis and performance metrics.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience in contract management and compliance oversight.

 Language Skills

While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required, and the ability to speak fluent Spanish is highly beneficial. 

Physical Demands

The employee is frequently required to stand, walk, and sit.  The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 60 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for emergency response or winter weather storm management operations.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate.

Travel & Development  

Travel throughout the market served by the Allentown Service Center from time to time for purposes of training; the employee may be required to travel to other offices or training centers operated by East Coast Facilities, Inc.   

Security

The employee may not use illicit drugs during their employment with ECF. ECF operates in several high-security environments that require individuals who can pass security background checks. The employee must pass security background checks that meet our underwriting standards. The employee must have a valid driver's license and driving record that meets our underwriting standards. We reserve the right to reject an applicant or terminate an employee whose criminal or driving record fails to meet our underwriting criteria. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart.  They are not intended to be a comprehensive list of all responsibilities, duties, and skills employees require in this job family series. Other duties may be assigned as needed.