What are the responsibilities and job description for the HVAC Service Technician position at Facility Systems Services, Inc.?
Key Deliverables
- Able to respond to the workload of service calls in a professional manner
- Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
- Able to follow and utilize troubleshooting guides to identify problems in a short period of time
Position Responsibilities
- Consistently checks system operations and safety and limit controls before leaving job locations
- Ensures customers’ questions/concerns have been addressed before leaving the work site
- Uses proper tools and instruments while troubleshooting
- Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
- Schedules arrival and departure with customers
- Communicates tactfully to offer suggestions if system problems are caused by the customer
- Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
- Promptly and accurately completes all required paperwork
- Keeps supervisor and manager informed of new developments, changes, or customer complaints
- Completes service reports daily; obtains customer signature on all service reports
- Signs up for memberships and technical organizations to improve knowledge and skills
- Keeps technical knowledge current regarding equipment and concepts
- Searches out and reads applicable manuals
- Other duties as assigned