Admissions Advisor

The Admissions Advisor is responsible for owning the full enrollment lifecycle for assigned cohorts—from initial inquiry through enrollment. This role serves as the primary point of contact for prospective students and is critical in guiding individuals from interest to commitment through a high-touch, relationship-driven process.

This position requires strong communication, organization, and conversion-focused thinking. The Admissions Advisor manages outreach, scheduling, tours, and financial conversations while contributing to a high-quality, consistent campus experience. This includes ownership of first impressions, coordination of tour experiences, and collaboration on enrollment events and engagement strategies that drive conversion.

Enrollment Management & Student Guidance

• Manage and track prospective students from inquiry through enrollment for each assigned cohort
• Maintain consistent, proactive communication via ensuring timely follow-up on all inquiries, with a strong sense of urgency and accountability.
• Guide prospective students through each step of the enrollment process, ensuring clarity and momentum
• Conduct “next step” meetings with prospective students; clearly presenting program structure, expectations, and outcomes
• Review and explain all financing and payment options (including third-party funding where applicable)
• Support students in making informed enrollment decisions with confidence
  
  
  

Tour & Campus Experience Management

• Schedule, coordinate, and lead all campus tours, including managing weekday and weekend tour calendars and communicating schedules with instructors and staff
• Partner with instructors to deliver high-quality tour experiences and ensure alignment on what prospective students see and experience during visits
• Deliver personalized, professional tour experiences that create strong first impressions and ensure the campus environment is prepared and aligned with standards for all visits
• Develop and refine structured tour processes, including group tours and scheduled tour blocks
• Continuously evaluate and improve the tour experience to increase conversion rates
  
  
  

Recruitment, Events & Strategic Collaboration

• Represent the organization at recruitment events, trade shows, and community engagement opportunities
• Collaborate in planning and executing open houses, prospective student events, group tour days, and other enrollment-focused engagement activities
• Ensure timely follow-up with all event-generated leads to drive tour scheduling and enrollment
• Partner with leadership on enrollment strategy and performance improvement initiatives
• Contribute to continuous improvement by refining scripts, workflows, and communication strategies, and participating in regular review of enrollment performance and outcomes
  
  
  

Pipeline Management & Data Tracking

• Maintain accurate records of all interactions and pipeline stages within the CRM system
• Track key metrics including inquiry response time, tour show rate, and conversion rates
• Identify trends and gaps in the enrollment process and implement improvements
• Use data to drive daily priorities and long-term strategy
• 2 years of experience in admissions, sales, recruiting, or customer-facing roles
• Strong communication skills across phone, text, and email
• Proven ability to build rapport and guide individuals through decision-making processes
• Highly organized with the ability to manage multiple prospects simultaneously
• Comfortable discussing financial options and handling sensitive conversations
• Experience with CRM systems and data tracking preferred
  
  
  

Core Competencies

• Ownership and accountability
• Relationship-driven communication
• Results and conversion focus
• Attention to detail and follow-through
• Adaptability and problem-solving
• Professional presence and representation of the organization
  
  
  

Performance Metrics

• Inquiry-to-tour conversion rate
• Tour-to-enrollment conversion rate
• Speed to first contact and follow-up consistency
• Tour attendance (show rate)
• Enrollment numbers per cohort
  
  
  

Work Environment & Expectations

• On-campus role with regular interaction with students and instructional staff
• Participation in recruitment events and community outreach as needed
• Flexibility to support evening and occasional weekend tours and events
• Fast-paced, goal-oriented environment with clear performance expectations
  
  
  

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.