What are the responsibilities and job description for the Service Coordinator position at Facility Solutions Group, Inc.?
Overview
As a Service Coordinator, you will be responsible for opening, dispatching, and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career-minded candidates who are willing to take on a challenging and rewarding role.
Responsibilities
- Enter and dispatch work orders.
- Ensure that work orders have been received by subcontractors.
- Verify the scheduled time and date of the work.
- Enter accurate and complete notes in the system of correspondence with customers and subcontractors.
- Act on all incoming phone calls.
- Closing all service calls in the system when work is complete.
- Update customer web-based portals.
- Effectively manage the dashboard and maintain customer as well as FSG SLA requirements.
- Purchasing support.
- Accounts Payable Processing.
- Accounts Receivable Processing.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Valid Driver's License.
- Must be able to pass drug and background screen.
- Thrive and adapt to a fast-paced dynamic environment.
- Maintain a strong ability to manage and complete projects under tight deadlines.
- Possess professional written and oral communication skills.
- Maintain an ability to see the larger picture.
- Retain a positive attitude with open, respectful communication.
- Be a resourceful problem solver who values creativity in decision-making.
- Possess high organizational skills.
- Be able to delegate, monitor, and adjust action items.