What are the responsibilities and job description for the Dispatcher position at Facility Solutions Group, Inc.?
Overview
As a Dispatcher, you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate would have knowledge of lighting maintenance strategies, experience in scheduling crews, and great customer service skills. Additionally, the ideal candidate must be able to commute to our facility daily, and have Excel and other computer knowledge. We are looking for career-minded individuals who will grow with our company.
Responsibilities
- Prepare work orders and distribute them to field technicians.
- Schedule service calls and dispatch field technicians.
- Keep a record of service calls and work orders.
- Update and maintain the service management system with complete notes and current status.
- Audit and close completed work orders.
- Update customers with schedules and material lead times.
- Maintain and update the contract database and administer changes to service contracts.
- Maintain clear and concise communications with department managers, crew, and customers.
- Daily maintenance of the complete life cycle of a work order: open, create, schedule, and update all work orders.
- Audit of Daily Service Management report Service Stats and Quality report.
- Other Administrative duties as assigned.
Qualifications
- High School Diploma or General Education Degree
- One year experience in scheduling/dispatching
- Valid driver’s license
- Must be able to report to facility Mon-Fri 7a-4pm
- Must be able to pass drug and background screen
- Ability to read and interpret field paperwork, job quotes.
- Ability to multitask while staying organized
- Strong verbal and written communication skills
- Positive customer service skills
- Experience in lighting and electrical a plus!
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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