What are the responsibilities and job description for the Incident Management Coordinator position at Facility Operation Services?
Incident Management Coordinator (Overnight, Entry-Level)
Company: FOS Monitoring Services
Location: On-site (in-person)
Job Type: Full-time (40-48 hours/week)
Schedule: TBD- Possible nights and or weekend work
Pay: $22.00/hour (probationary 90 days) — $25.00/hour after probation.
Performance-based increases available post-probation
Experience Level: Entry-Level
Encouraged Applicants: Veterans, Former Law Enforcement
About FOS
FOS (Facility Operations Services) is a leader in real-time security monitoring for commercial properties across the United States. We're a mission-driven company focused on proactive threat detection and rapid incident response. As our operations grow, we are seeking detail-oriented, team-first individuals to join our overnight incident coordination team.
Role Overview
As an Incident Management Coordinator, you will play a vital role in real-time surveillance and crisis response. Working alongside a large, experienced team of remote Monitoring Analysts, you’ll observe security feeds, assess threats, and coordinate rapid responses by dispatching field personnel or emergency services when criminal activity is detected.
FOS IMC's will have remote drone stations available to operate, used in the response of property inspections and incident coordination with ground units.
This is critical position within a high-stakes virtual control room environment. You will be expected to handle live incidents with clarity, calmness, and quick decision-making — all while maintaining detailed logs and communication streams.
Key Responsibilities
- Monitor live video feeds from commercial property surveillance systems.
- Assess real-time criminal and suspicious activity with a strong attention to detail.
- Dispatch appropriate field personnel and emergency services when incidents arise.
- Coordinate with analysts and security teams to ensure accurate situational awareness.
- Operate and pilot drones remotely across various U.S. locations. FAA Part 107 certification required .
- Maintain communication logs, incident reports, and status updates using internal systems.
- Follow protocols and escalate issues based on company and legal procedures.
Qualifications
- High school diploma or equivalent (required).
- Must be able to obtain a FAA Part 107 Commercial Drone Pilot License (within first 90 days — company training provided).
- Comfortable working overnight shifts, independently and as part of a remote team.
- Strong decision-making and communication skills under pressure.
- Computer proficient; able to quickly learn new monitoring and dispatch platforms.
- Prior military, law enforcement, or security background is a plus.
Training & Schedule
- Training Provided: On-the-job training occurs during business hours (Central Time). PART 107 Drone operator license training.
- Work Schedule Post Training: TBD. Must have availability to work overnights and weekends if needed.
What We Offer
- Competitive entry-level pay with structured reviews.
- Company-supported drone licensing.
- Growth potential within a fast-scaling operations team.
- A mission-driven, high-performance environment.
- Opportunities for former service professionals to apply their experience in a meaningful way.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- Saint Michael, MN 55376 (Required)
Ability to Relocate:
- Saint Michael, MN 55376: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $25