What are the responsibilities and job description for the Client Manager position at Facilities Maintenance Management?
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
FMM is seeking a motivated professional to fulfill our Client Manager position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.
Job Summary The Client Manager will manage a team of technicians and communicate with existing clients about current contracts and projects. They will also communicate with potential clients about the company's full range of services.
Job Summary The Client Manager will manage a team of technicians and communicate with existing clients about current contracts and projects. They will also communicate with potential clients about the company's full range of services.
Essential Job Duties and Responsibilities: (Included but not limited to)
- Make decisions using the 5 values of FMM as your guide: Quality, Teamwork, Integrity, Safety, and Versatility
- Manages day-to-day operations and scheduling of Facilities Technicians to perform general repairs and maintenance
- Quarterly review of each facility under responsible area for each technician
- Assist “Client Service Center” to resolve unclear request
- Assist technicians with issues at client facilities
- Documents employee performance, for direct reports, throughout the year and communicates action with employee for implementation
- Develop on call schedule for all technicians
- Introduces and educates clients of the Company’s full range of services
- Adheres to operating procedures to ensure staff is operating as efficiently and effectively as possible
- Ensures training objectives are met for all staff within stated timeframe
- Ensures all staff is actively participating in department goals
- Organizes and leads weekly staff meetings with agenda and meeting minutes, ensuring four strategic meetings
- Ensures client contract compliance is upheld
- Manages vendor contracts, reviewing with clients as needed
- Maintains communications with clients as necessary, responding to all phone calls and requests in a timely manner
- Schedules monthly visits with clients to ensure client satisfaction
- Coordinates client relocations and startup of new locations, including any necessary purchases
- Estimate and coordinate client construction projects from start to finish
- Addresses problems with staff and vendors to provide seamless service to clients
- Generates and sends standard reports to clients
- Reviews open and completed work orders to ensure accuracy of labor, parts, and vendor costs
- Reviews preventive and on-demand work order billing
- Oversees inventory control and provides monthly reconciliation and job cost allocation to administration
- Oversees staff adherence to Vehicle Use Policy
- Lead Emergency Response effort in the event of manmade or natural disaster.
- Provides courteous and prompt service to all internal and external client/customers
and ensures that company/client confidentiality is assured • Identifies opportunities and recommends methods to improve service, work processes, and financial performance - Assists co-workers in the completion of tasks and assignments to ensure continuity of service and contractual obligations are met or exceeded
- Orients new co-workers and actively supports teamwork throughout the company
- Participates in corporate and team meetings
- Participates in trade-specific organizations
Required Skills and Abilities:
- 5 years experience in a general maintenance role
- 5 years experience in customer service
- Knowledge of both residential and commercial systems
- Tech savvy and proficient in Microsoft programs
- Ability to perform maintenance related tasks in the field if needed
- Excellent problem solving skills
- Good written and oral communication skills
- A take initiative mindset
- A strong focus on customer relations
- Valid drivers license and clear driving record
- Ability to pass a drug screen
- Ability to travel
Physical Requirements:
- Must be able to lift up to 15 pounds at a time
- Ability to pass a Fit for Duty Screening
Benefits:
- Health Insurance-FMM will pay 50% of the employee's premium
- 401K Contribution-FMM will match employee contribution up to 3%
- Optional voluntary benefits
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Company Provided Health Club membership
- Company Vehicle and Fuel Card or Vehicle Allowance (dependent on company requirements)
- Company Provided iPad or Laptop (dependent on company requirements)
At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.
Salary : $70,000 - $85,000