Associate Account Manager

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

About the role

We are seeking an experienced and driven Associate Account Manager to join our team. In this role, you will focus on selling innovative solutions, driving Acne Expert productivity, and reviewing revenue performance to optimize business growth. You will play a key role in driving assortment decisions, maximizing product usage occasions, and ensuring the effective implementation of educational initiatives that support brand and protocol knowledge.

The successful candidate will nurture strong relationships with Acne Experts, develop tailored sales strategies, and identify opportunities to grow revenue and enhance product utilization. This position involves calling on Acne Experts within a dedicated territory, following a structured call coverage schedule, and delivering exceptional customer service. As an Associate Account Manager, you will review performance metrics, provide insights on assortment strategies, and collaborate with Acne Experts to improve their business outcomes.

The role requires a proactive, “closer” mentality to achieve results, while representing the company professionally. This position reports directly to the National Sales Manager. *Please note that this is a hybrid position working out of our corporate office in Danville CA every Tuesday - Thursday and working remotely Mondays and Fridays and since this is supporting our Central Territory it would be CST Hours working from approximately 7am-3pm.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Client Relationship Management:

• Engage Acne Experts within your territory to drive innovation adoption, build relationships, and uncover new business opportunities for revenue growth.
• Cultivate strong ties with key stakeholders, including skincare professionals (physicians, nurses, spa managers, estheticians), and other support staff.
• Address customer issues by investigating concerns, providing solutions, and collaborating with management, Business Development, and Customer Success teams to ensure positive outcomes.
• Partner with the Account Management, School Partnerships, and Education teams to engage emerging professionals and foster long-term brand loyalty.

Sales Generation:

• Analyze sales trends to identify growth opportunities, emerging market trends, and areas to optimize call activity.
• Provide internal teams with insights on market needs, customer preferences, and product opportunities to refine sales and marketing strategies.
• Use data to recommend new SKUs, services, and business opportunities that align with customer demand.

Sales Strategies:

• Achieve or exceed monthly and quarterly sales targets and KPIs to drive revenue growth and brand success.
• Track account activities, business conditions, marketing efforts, and competitor information through reporting systems.
• Identify opportunities to enhance product usage and increase sell-through productivity by boosting account engagement.
• Re-engage underperforming accounts by addressing purchasing declines and developing strategies to win them back.
• Execute an efficient call cycle based on territory tiering to maximize results and resource use.

Admin:

• Submit receipts, invoices, and expenses to Finance promptly and in compliance with company policies.
• Comittment to leverage sales tools (crm, ringcentral, etc)
• Prepare and deliver impactful sales presentations, proposals, and contracts to prospects, showcasing brand value and new business opportunities.

QUALIFICATIONS

• Bachelor's degree in Business Administration, or related field; OR equivalent combination of education and work experience.
• Current Esthetician license (preferred).
• 2 years’ experience in sales and business development, preferably in aesthetic, medical or beauty industry
• Customer first mindset
• Skilled presenter, with the ability to communicate verbally and in writing in a professional, timely and businesslike manner
• Strong business acumen and territory management experience
• Resilient and able to thrive in a fast-paced environment with strong multi-tasking abilities
• Experience using CRM tools (e.g. ZoHo)
• Manage expenses within fiscal guidelines and policies
• Demonstrable presentation, selling and communication skills
• Ability to work independently and as part of a team
• Must occasionally lift and/or move up to 25 pounds
• Experience in using Microsoft Office tools (Word, Excel, PowerPoint)

Physical Requirements:

• Must be able to lift and carry objects weighing up to 25 pounds
• Ability to stand, walk and bend for extended periods
• Excellent hand-eye coordination and manual dexterity
• Ability to perform repetitive tasks with accuracy and attention to detail
• Must be able to communicate effectively in verbal and written form
• Comfortable lifting, pushing, and pulling equipment and materials
• Comfortable using a computer, keyboard, and mouse

At Face Reality you will have an opportunity to:

• Partake in and contribute to a high-growth brand journey
• Be part of a high performing growing team
• Contribute to executing initiatives across professional channels

Salary: $34-$36 per hour plus bonus and full benefits package *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.