What are the responsibilities and job description for the Lead Front Bar Receptionist position at FACE FOUNDRIÉ®️?
Help create, cultivate and promote a fun and energetic environment! TONS of growth potential with this new concept. Asking that only motivated, hard working and positive people apply!
Responsible for meeting or exceeding FACE FOUNDRIÉ sales through staff recruiting, productivity development, service promotions and demonstrations. A lead front bar receptionist is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations.
Skills
Your skills, experience and talents as a lead front bar receptionist will be essential to lead by example. As a manager you will perform the following critical functions:
Responsible for meeting or exceeding FACE FOUNDRIÉ sales through staff recruiting, productivity development, service promotions and demonstrations. A lead front bar receptionist is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations.
Skills
Your skills, experience and talents as a lead front bar receptionist will be essential to lead by example. As a manager you will perform the following critical functions:
- Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their stay at FACE FOUNDRIÉ.
- Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks.
- Assist in training all new hire receptionists to ensure they are fully confident on greeting customers, client comfort while in the space exceptional customer service , how to add enhancements, sell product and close out the service by rebooking.
- Teach all new and existing front bar receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.
- Assists the Manager with inventory counts, ordering products, Amazon order, receiving in goods and making sure they are organized and stocked at all times.
- Assists the Manager in holding the team accountable to hitting benchmarks on current programs and initiatives including service sales, product sale, membership goals and rebook. This may be done in weekend contests, checking scorecards, etc.
- Maintain a high level of clientele email follow up to help understand, educate and retain clients for future visits.
- Hold the team accountable for maintaining iPad performance and create new ways to elevate the service itself.
- Responsible for achieving all sales goals.
- Assists the Manager in ensuring all FACE FOUNDRIÉ standards are being exceeded. This may require 1-3 minute coaching conversations.
- Responsible for monitoring professional and retail product inventory and supply usage.
- If requested by the Manager, conduct product, retail and membership training to both front bar receptionists and estheticians.
- Work with the Manager on implementing ongoing training in store and in the warehouse.
- Coaching team in providing complimentary drinks to clients, keep on brand with coffee cart and making sure all clients receive chocolate upon check out.
- Work with the store manager to book one outsource event a month with neighboring businesses.
- Can identify opportunities for growth within staffing for growth, average ticket and rebooking.
- Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRIÉ expectations.
- Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover and contribution goals.
- Can identify opportunities for growth within staffing for growth, average ticket and rebooking.
- 1-2 years of prior leadership experience preferred
- Must work an average of 30 hours per week
- Availability to work onsite events (Nights and weekends)
- 1-2 years of salon/spa experience
- 1-2 years of leadership, customer service experience in the salon and spa or retail industry