What are the responsibilities and job description for the Assistant Store Manager position at Fac Management?
Position Title: Assistant Store Manager
Reports To: Restaurant Manager
Overview
The Assistant Store Manager supports the Restaurant Manager, Shift Leaders, and Team Members in delivering exceptional guest experiences and operational excellence. This role helps drive profitability, ensures compliance with brand standards, and leads the team in the Restaurant Manager’s absence.
This is a full-time position (up to 40 hours per week) requiring availability on weekends.
Key Responsibilities
- Perform all responsibilities of restaurant team members as needed
- Lead team meetings and communicate goals, results, and priorities to the team
- Oversee and execute brand training programs; schedule, train, validate, and certify staff
- Ensure brand standards, recipes, and systems are consistently followed
- Create and maintain a guest-focused culture, reviewing guest feedback and driving improvement plans
- Support the Restaurant Manager with new product rollouts, marketing, and in-store promotions
- Maintain compliance with safety, food safety, and sanitation requirements
- Assist with cost control, inventory, vendor orders, and labor scheduling to meet financial targets
- Recruit, hire, onboard, and develop team members while coaching for performance and guest satisfaction
- Conduct self-assessments and implement action plans for continuous improvement
- Manage cash control processes and ensure adherence to franchisee policies
Qualifications
- Previous leadership experience in retail, restaurant, or hospitality
- Strong computer skills and proficiency in English (spoken and written)
- Strong math, financial management, and analytical skills
- Ability to motivate, train, and develop a team in a fast-paced environment
- Positive attitude, reliability, punctuality, and willingness to embrace and drive change
Certification Requirement
- Must complete required courses on The Center prior to promotion or within 30 days of employment
- Must possess a ServeSafe Manager Certification or obtain certification within 60 days of promotion
Physical Demands & Working Conditions
- Standing for extended periods
- Repetitive motion including bending, stooping, and reaching
- Lifting packages as needed
- Working in a small space and/or wearing a headset