What are the responsibilities and job description for the Warranty Support Rep. position at Fabuwood?
Fabuwood is looking for a highly skilled customer service representative to join our team acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer service representative is genuinely excited to help customers. They're patient, empathetic, and passionately communicative and can put themselves in their customers' shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Serving as the voice of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.
Responsibilities
Friday 8am-1pm
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Bilingual (English and Spanish)
- Weekly pay
- Company Matching 401 (K) program
- Dental Insurance
- Vision Insurance
- Health Insurance
- Paid Time Off
- Paid Holiday
Friday 8am-1pm