What are the responsibilities and job description for the Customer Service Representative (Part-Time) position at Fabrifast?
Job Title: Customer Service Representative (Part-Time)
Location: Hartford, WI
Job Type: Part-time
Company: FabriFast
About Us: FabriFast, part of the Arise Industrial Manufacturing family, represents a new breed of sheet metal fabricator, one that knows the only true way to judge a company is by results. We are an American-Made company. We offer quick quote turnaround, exceptional production speed, consistent high quality, complete on-time deliveries, and relentless cost control. As the founding owners of FabriFast, we draw on decades of manufacturing and management experience in related public and private companies. We know the difference between results and effort. Most of all, we recognize the importance of our personal commitment in delivering on the FabriFast promise of superior performance in every job we do.
Job Overview: The Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. They are responsible for handling inquiries, providing product or service information, processing orders, and resolving any issues related to customer needs. CSRs must have a solid understanding of the company's metal fabrication processes, products, and timelines to effectively communicate with clients and ensure satisfaction. They work closely with sales, production, and logistics teams to ensure seamless customer experience, maintain strong client relationships, and support the company's business objectives.
Key Responsibilities:
- Enter orders and jobs for various customer accounts
- Review open order customer reports
- Confirm deliveries, order status, relay late orders to account managers & customers, and facilitate expedites.
- Perform documentation and data entry for customer accounts
- Support Account Managers
- Coordinate shop schedule with management
- Coordinate the cross-selling projects between multiple businesses
- Perform other tasks as assigned and required.
Qualifications:
- Have general Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
- Have effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Have a positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
- Have experience working with shipping and order management
- Have effective verbal and written skills - must be able to explain technical parts and information clearly and able to communicate with customers and accurately input orders.
- Knowledge of manufacturing is preferred
Why Work with Us?
- We offer competitive pay as well as an outstanding benefits package that includes Medical, Dental, Vision, HSA, 401k, Paid Time Off, and more!
- We offer opportunities for career growth and development.
- We offer a positive work culture with a safe environment while producing quality work efficiently.
Benefits: We offer a full-scale comprehensive benefits package including company-provided life and AD&D insurance, disability insurance and virtual medical healthcare services.
The company also offers voluntary medical, dental, vision, supplemental life and AD&D insurance, accidental, critical care and hospital indemnity insurance. Additionally, we offer generous Health Savings Account and 401k/Roth retirement savings plans.
How to Apply: If you're excited about this opportunity and believe you're a great fit for the role, please submit your application here. We look forward to hearing from you!
We are proud to be an Equal Opportunity Employer, welcoming and encouraging applications from everyone. Our company participates in E-Verify to ensure a fair and inclusive employment process.