What are the responsibilities and job description for the Sales Support Representative position at Fabricut, Inc?
Description
Summary:
The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.
Essential Duties And Responsibilities
Qualifications:
The essential functions of this position include, but are not limited to the following:
In Terms Of An 8-hour Workday, This Position Requires
Summary:
The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.
Essential Duties And Responsibilities
- Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
- Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
- Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
- Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
- Assist specialty customers assigned by manager to process orders and respond directly to their emails.
- Be familiarized with our selling products and the appropriate teams.
- Correspond with customers and OSRs who email directly.
- Make sample kits for sales reps as requested by OSR or management
- Process outside sales representative's memos in Customer Relationship Management system
- Assist other employees with special projects as needed.
Qualifications:
- High School education or equivalent
- Must work well with others
- Must be able to multitask
- Must be able to work in a noisy area independently
- Process knowledge of Word, Excel, and Microsoft Outlook
- Internet navigation
- Data entry and 10-key experience is helpful
- Must posessess strong typing skills
- Good communication skills –oral and written
The essential functions of this position include, but are not limited to the following:
In Terms Of An 8-hour Workday, This Position Requires
- 6 hours sitting
- 2 hours standing
- Bending/Twisting – Up to 2 hours
- Reaching – Up to 4 hours
- Lifting – Up to 2 hours
- Pushing/Pulling - 0 hours
- Speaking – 4 to 6 hours
- Writing – 2 to 4 hours
- Typing or CRT Inputting – 2 to 4 hours
- Filing – Up to 2 hours
- Climbing – Up to 2 hours
- Reading – 4 to 6 hours
- Driving – 4 to 6 hours
- Hearing – 6 to 8 hours
- Seeing – 6 to 8 hours
- Up to 40 lbs. – Up to 2 hours
- Both feet – Walking between buildings
- Simple Grasping – Up to 2 hours
- Firm Grasping – Up to 2 hours
- Fine Dexterity – Up to 2 hours
- Exposure to dust, fumes and/or gases – 2 to 4 hours
- Exposure to noise – 2 to 4 hours