What are the responsibilities and job description for the Technology Sales Support Specialist position at Fabick Cat?
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Summary:
This role is responsible for providing technical sales support and customer solutions related to Fabick's technology portfolio, including SITECH, marine technology, Teledyne Construction products, and other advanced systems. The position supports the sales team with pricing, configurations, and technical expertise, customer support and training, and acts as a liaison between sales and service teams. The goal is to ensure seamless integration, troubleshooting, and training for all technology products and systems sold by Fabick Technology Services.
Responsibilities:
* Advise and consult customers on technology-related product support needs.
* Assist sales team with technical configurations, pricing, and product knowledge.
* Provide technical support, troubleshooting, and training for technology systems via phone, in-person, or remotely.
* Support technicians with installation processes, calibrations, and setup of technology products; ensure consistency across branches.
* Order, prepare, and configure technology equipment for installation or delivery including parts orders and warranty replacements.
* Document hardware/software issues, installation steps, and customer usage; provide feedback for improvements.
* Develop training materials and conduct on-site customer training for technology systems.
* Maintain strong customer relationships and resolve technology-related issues promptly.
* Help manage technology-related inventory, repair requests, and rental kits.
Qualifications:
Requirements
* High School Diploma or equivalent required; Associate or Bachelor's degree in a related field preferred.
* Mechanical and Electrical aptitude and strong troubleshooting skills.
* Experience with construction technology systems preferred.
* Knowledge of surveying, machine control, grade control, and site positioning systems (GPS, total station).
* Proficiency in Trimble software (Siteworks, Earthworks, Roadworks, Groundworks) and familiarity with competitive systems (Topcon, Leica) preferred.
* Computer networking skills and proficiency in Windows & Microsoft Office Suite.
* Strong communication skills and ability to deliver customer training.
* MSHA and Boater Safety certification preferred.