What are the responsibilities and job description for the Service Writer position at Fabick Cat?
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http://www.fabickcat.com/
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Summary:
The Service Writer is responsible for being a liaison between the shop and external customers, communicating progress on service work.
Responsibilities:
- Maintains and reviews work order files. Includes opening jobs, making changes and reviewing work orders for closing on the computer. Monitors credit approval and assures that COD jobs are collected when appropriate. Provides input for changes in procedure. Reviews daily time cards and labor entry to make sure time is entered into the appropriate job segment. Keeps abreast of technical developments. Assists with walk in customers and phone calls.
- Responsible for a program of self-improvement and personal development. Attends scheduled training meetings. Utilizes available time in learning to read and interpret manufactures' reference material. Strives to upgrade ability and knowledge in all phases of the service operation.
- Responsible for maintenance of good customer relations and a continued building of the company image. Resolves customer complaints immediately. Treats customers fairly, friendly and courteously. Assures customer contacts are made on a timely basis and in a business-like manner. Ensures a high level of internal communication.
- Complies with routine reporting requirements. Establishes, implements and maintains necessary reports, records, controls and procedures to assure compliance with company and Caterpillar requirements.
- Assists to maintain service facilities. Establishes and maintains a current inventory list of all service equipment and tooling. Assures proper maintenance and utilization of equipment, tools, building and yard. Maintains a neat, orderly and safe Service Department and yard.
- Keeps Shop Manager appraised to all matters pertinent to the service department. Reports information to the Shop Manager accurately and on a timely basis. Communicates employee suggestions and grievances.
- Performs other miscellaneous duties as required.
Qualifications:
Qualifications:
- Associate's degree in Business or Diesel related field required.
- 5 or more years of customer service experience in either the automotive, trucking, or Heavy Equipment industry required.
- Prior experience as a diesel technician is preferred.
- Must be proficient with the entire Microsoft Office Suite including Excel, Word, and Outlook required.
- Comfortable with resolving customer issues and complaints required
- General people and customer service abilities required.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.