IT Intern

Position Overview

Fabick Cat is seeking a driven and customer-focused IT Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support -- and uniquely -- provides exposure to the real-world application of Generative AI (GenAI) in an enterprise IT setting.

As we continue to transform how we deliver technology services, proficiency with Generative AI tools like ChatGPT, Claude, Gemini, and others is increasingly essential to our operations. Interns will not only learn the fundamentals of IT support, but also work alongside professionals leveraging GenAI to improve service delivery, automate support tasks, and create knowledge resources faster and more intelligently

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Education & Training

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.