IT Help Desk Intern

Position Overview

Fabick Cat is seeking a driven and customer-focused IT Help Desk Intern to support our internal users in a dynamic, enterprise environment. This internship offers hands-on training in foundational IT support — and uniquely — provides exposure to the real-world application of Generative AI (GenAI) in an enterprise IT setting.

As we continue to transform how we deliver technology services, proficiency with Generative AI tools like ChatGPT, Claude, Gemini, and others is increasingly essential to our operations. Interns will not only learn the fundamentals of IT support, but also work alongside professionals leveraging GenAI to improve service delivery, automate support tasks, and create knowledge resources faster and more intelligently

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in person. Log, track, and resolve support tickets using ITSM tools (e.g., Revelation).
• Use GenAI tools to accelerate troubleshooting, generate documentation, and assist with scripting or configuration tasks.
• Perform basic troubleshooting for Windows OS, Microsoft 365, and other enterprise applications.
• Assist with deployment, configuration, and setup of laptops, desktops, mobile devices, and printers.
• Support onboarding and offboarding tasks, including user account creation, access provisioning, and device preparation.
• Maintain and update IT asset inventory, help develop AI-generated documentation, FAQs, and knowledge base content.
• Install and update software; perform configuration testing under supervision.
• Participate in special projects and innovation initiatives, including pilots exploring AI-based support automation.

Qualifications:

Education & Training

• Currently enrolled in a degree program in Information Technology, Computer Science, or a related field.
• OR an equivalent combination of coursework, hands-on experience, and demonstrated GenAI tool use.

Required Knowledge & Skills

• Experience using Generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms.
• Basic understanding of computer hardware, software installation, and networking fundamentals.
• Knowledge of artificial intelligence (AI) technologies and their applications in IT support and operations.
• Familiarity with Microsoft Windows, Microsoft 365, and IT ticketing systems.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and a customer-service mindset.
• Ability to work independently and collaboratively in a team environment.

Preferred (Not Required)

• Experience with Active Directory.
• Exposure to cybersecurity principles and remote support tools.
• Previous Help Desk or technical support experience (academic or professional).

Professional Development Opportunities

• Hands-on experience in a modern corporate IT environment with a focus on innovation.
• Exposure to enterprise systems and AI-enhanced IT workflows.
• Mentorship from IT professionals integrating AI-driven practices into support operations.
• Insight into the evolving role of IT in leveraging emerging AI technologies to scale service.

Work Conditions & Physical Requirements

• Standard office environment.
• Ability to sit, stand, and use a computer for extended periods.
• Occasionally lift and/or move IT equipment up to 10 pounds.

Hours: 

7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM 

Location: 

This will be an onsite position Monday - Friday. Candidates must live within 50 miles of our Fenton office. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.