What are the responsibilities and job description for the Full Time Qub Teller Representative, Qub Department position at FAB&T?
GENERAL DESCRIPTION OF POSITION
Provide warm and friendly service to customers and potential customers. Responsible for retaining and servicing existing relationships. Responsible for promoting and cross selling bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Utilize the Seven Step Retail Sales Process to identify customer needs in order to cross sell appropriate products and services and deepen relationships with existing customers; Answer customer inquiries relating to products, rates, and services; Supports the attainment of department goals.
2. Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management.
3. Perform teller transactions with accuracy.
4. Understands the mechanics of teller duties and is able to perform with a high degree of expertise to ensure consistency with all company practices, policies, and procedures.
5. Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives.
6. Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market.
7. Collaborates with Retail Management, Training, Internal Audit, and Security on compliance issues and process improvement.
8. Maintains positive, friendly, and professional attitude and appearance.
9. Responds to online inquiries concerning customer accounts within delegated authority.
10. Maintain debit card records; activate and cancel cards; maintain card limits.
11. Answers inquiries regarding Online Banking; resets passwords and enables online access.
12. Committed to "living" the Company's core values and mission statement.
13. Perform any other related duties as required or assigned.
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and . The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and color vision.
ADDITIONAL INFORMATION
Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.